Cox Communications is searching for a CB Fulfillment Tech I. This role is responsible for configuring, installing, testing and activation of customer premise equipment including aggregate devices, routers, optical access, NID, and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Secure CRT, WebZING, Guardian, ). Primary Responsibilities and Essential Functions With supervision, installs, disconnects, upgrades and performs migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC. Initially activates electronics by powering up the equipment via -48V or AC to ensure service. Loads configuration from Engineering work package on customer premise equipment. Performs customer CPE testing on-site. Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing. Coordinates equipment pick up with boundary partners. Creates, updates and closes Remedy tickets and coordinates with change control as needed. Ensures quality of processes, programs and customer satisfaction. Plans daily route, requisitions equipment and supplies and stocks vehicle. Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies. Complies with all safety procedures and policies. Can perform Service Provisioning Activities Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering. Performs all final circuit provisioning and configuration of device and intermediate cross connects. Identifies and sorts equipment needed for work orders. Configures CPE in warehouse prior to installation at customer premises. Ensures appropriate iOS upgrade is applied. Performs basic functional testing of equipment to eliminate out of box failures. Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship. Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job Pre-Stages equipment per work order in preparation for installation at the Fulfillment Stage Center. Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc. Assists with initial turn-up of CPE equipment. Performs other duties specified by FE Leadership Tests and verifies services in conjunction with the install team. Performs AS-Builts to Access Engineering, Design, and Construction. This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands. Qualifications: Minimum High School Diploma, GED or related experience 1+ year experience in a related field (eg technical support, installation and maintenance). Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies. Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization Valid local State Driver's License and driving record that meets Cox standards Preferred AA/AS degree or Technical Certification in related discipline desired (Technical Operations) 1 year experience in troubleshooting layer I, II & III networks Prior commercial installation experience; technical support experience