E-Commerce Operations Lead

Parkville, MD
Sep 17, 2021
Sep 20, 2021
Full Time
Job DescriptionSummary:The E-Commerce Operations Lead (EOL) reports to the E-Commerce Operations Manager (EOM), and is a core part of the e-commerce leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.Key Roles and Responsibilities: Model company values in all actions, communication and decision-makingProvide direction, support, and ongoing feedback to AssociatesAssist in conducting observation and coaching of AssociatesAssist with all e-commerce operations and execute all facility operations and delivery processesExecute e-commerce standard operating procedures (SOP)Consistently create a positive customer experienceContribute to the monitoring and management controllable expensesRegularly communicate with E-Commerce Operations Manager to discuss strengths, opportunities, and trends in businessLeverage best practices within the facilities as well as those from other facilities to drive improvement in the customer experienceEnsure the retail team operates in accordance with company policies and proceduresEnsure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulationsPerform other duties as directed by management RequirementsSkills Required: Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by othersDriving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goalsCollaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person's contributions toward achieving optimal outcomesFlexibility with schedulingLifting and merchandising product To Apply: Choose a Location Refer This Job