About Us: Innovating to solve real-world problems At Applied Insight, we leave no stone unturned in solving our customers technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. On joining the Applied Insight team, youll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. Its vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential. Job Description The Cloud Operations team is responsible for Tier 2 and 3 operational support of a mission-critical Enterprise Cloud Hosting system. The position includes management and oversight of Tier 2 support operations as well as providing Tier 3 support to mission groups in need of critical assistance. A day in the life (just a few of the things you may do on any given day): Solves Tier 3 Service Desk requests and assists customers with their hardest problems Prioritize customer issues & manage other staff on the team Escalate issues to the engineering development team as required Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Analyze system performance and take corrective actions as needed Develop and update support documentation and Standard Operating Procedures Ability to independently represent the program in supporting a consumer's or mission partner's maintenance activity Interact with various operating systems, applications, environments, and cloud computing platforms to create IT automation and orchestration activities Use open-source technologies and tools to accomplish specific use cases encountered within the project Use coding languages or scripting methodologies to solve a problem with a custom workflow Collaborate with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem Perform incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered Work with cloud native services to implement event-driven architectures via Infrastructure as Code You will excel in this role if you are: Embracing Emerging Technology: You will leverage AWS and its accompanying tools daily as you manage and support a game-changing environment. Well-rounded: You appreciate the opportunity to work across multiple technologies such as scripting, development/test/QA tools, cloud, container, and orchestration tools, Linux and Windows operating systems, networking, security and automation. Motivated: You want to continually learn new things and work with new technologies. Agile: Able to work together as a team to develop a solution for government customers. Focused on Automation: Wherever possible, you look for ways to automate manual processes to increase efficiency, speed, and operability of tasks. What we are expecting from you (ie the qualifications you must have): At least 10 years of experience performing either Systems Administration, software development, software engineering, systems automation, or other technically complex tier 2/3 support BS in Computer Science, IT, IS, or equivalent area of technical study (An additional 4 years of IT experience can substitute for a BS Degree) TS/SCI with CI polygraph (must have CI poly to start) Security+ certification or higher AWS experience Excellent problem solving and troubleshooting skills Ability to automate repeated tasks and tests (in a modern language, such as Bash or Python) Understanding of typical web technologies (HTML, CSS, JavaScript, REST APIs). What we are desiring from you (ie the nice-to-have qualifications): AWS or Azure certification (ie AWS Associate or Professional level Developer, Sysops, or Architect) Experience working with JSON or YAML to write Infrastructure as Code Azure experience Experience with development CI/CD tools such as Git, Jira, GitLab, or Jenkins Experience performing software development in Windows or Linux operating system environments Experience working with JSON or YAML to write Infrastructure as Code Experience with agile software development What we will provide in return: Excellent compensation and amazing benefits Multiple health insurance options from CareFirst BCBS which include a PPO plan with ZERO deductibles and an HSA plan. 401k Immediate Vesting. Company matches 100% of the first 3% contributed and 50% of the next 2% contributed. Fully paid long-term disability, short-term disability, and life insurance. Flexible Spending Account options. Generous paid time off that includes one bucket of leave to use how the employee sees fit; no separate holiday, sick, or vacation. Flexible work schedules with the ability to bank extra hours for additional time off. Semi-Annual bonuses for hours worked "over standard". Government shutdown protection where employees don't have to use leave for up to 3 days out of the year for inclement weather or budget issues. Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career. A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs and collaborative learning sessions. A collaborative environment that fosters communication and an open door policy. www.applied-insight.com. EEO/AA including Vets and Disabled.