Job Description Senior System Administrator - Job Description Functions commonly performed: Tier 2 and 3 support for all client-side software, both COTS and custom Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access Responsible for support of all escalated hardware related issues Provide advanced support of Active Directory and permissions Test new versions of software for compatibility Alerts management to recurring problems and patterns of problems Perform client-side troubleshooting in a variety of applications Identify, research, and resolve simple to moderately complex technical support issues independently Add devices to Infoblox Create and maintain VMs Office 365 administration Investigate network outages, if needed Remediate identified vulnerabilities Knowledge/skills: Requires active Public Trust Level 2 clearance Proficient knowledge in Windows operating systems, Mac OSX, and Apple IOS Administer Active Directory and GPO policies Experience using virtual computer and server setup Citrix remote access technical support / troubleshooting Experience with Cyber Security tools (AV, whitelisting, LAPS, encryption) Can work independently, or with a group to analyze, and troubleshoot a variety of problems Possesses the ability to identify, research, and resolve complicated technical support issues Diagnose, identify, isolate, and analyze problems utilizing historical data Can create accurate and detailed user documentation and customized training Troubleshoot and resolve routine problems by consulting with customers and providing timely and accurate responses to service requests Technical proficiency in networking, hardware configuration, and Microsoft operating systems Engineer and Implement IT solutions into the technology environment Linux administration knowledge a plus Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently Performs other duties as required Microsoft certification desired Experience: 5 Years Relevant experience Education and Certification: A and Casper certifications desired Shift information: 7:30am - 5:30pm Monday - Friday