Technical Support Engineer- Remote

Employer
Signalfx
Location
Mclean, VA
Posted
Sep 17, 2021
Closes
Sep 20, 2021
Ref
96791278
Hours
Full Time
Customer Success and Support McLean, Virginia New England, United States Columbus, Ohio Cleveland, Ohio Cincinnati, Ohio Tampa, Florida Atlanta, Georgia New York, New York Newark, New Jersey Alexandria, Virginia Clearwater, Florida Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more. Responsibilities: Provide technical support for enterprise customers Develop a deep understanding of the Splunk product Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Provide documentation content and participate in online forum support for real-time questions from Splunk users. Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation Requirements: Experience with the following systems is a must : UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS Understanding of regular expressions (Regex) and Python scripting Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML Experience in Business Intelligence a plus Be able to isolate problems between hardware and software and provide information to appropriate development team(s) The ability to shift gears and focus is essential when supporting a product like Splunk Solid knowledge of networking concepts Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution Superior written and verbal communication skills are a must Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates 2 to 3 years experience in a Technical Support or Systems Admin role Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required) Education: Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience #LI-Remote We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges. Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labors EEO is The Law notice. Please click here to review Splunks Affirmative Action Policy Statement. Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunks Career Site Privacy Policy. Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunks Pay Transparency Nondiscrimination Provision. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunks website should send comments to @splunk.com . Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page. Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk. To check on your application click here . You have been redirected to a Splunk job page

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