Operations Supervisor - Builder Channel

Fortune Brands
Washington, DC
Sep 17, 2021
Sep 20, 2021
Full Time
Job DescriptionPosition Summary: The Operations Supervisor plays a key role in servicing our customers. The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction. This position will work out of our Manassas, VA office.Overall Accountabilities:Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehiclesResponsible for the discipline, morale, performance, and professional development of every spoke employee.Communicate goals to each Spoke Employee, monitor performance, and provide coaching.Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly.Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff.Work with Sr. Manager, Operations & Install to solve performance issues with our internal staff and external customers.Update KPIs on One Touch on a weekly basisEnsure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily.Focus on inventory turns and minimizing length of time product sits at the 3PLEnsure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines.Completion of quarterly sub-contractor report cards and sub-contractor meetingsPrepare for and lead monthly staff meetingsReview financial monthly analysis with Sr. Manager, OperationsManage and approve hourly employee time clock entriesProcess sub-contractor payrollSubmit invoices for payment weekly and create / receive Oracle POs.Manage local safety stock inventory and ensure cycle counts are being performed.Manage purchase and supply of all non-cabinet related stock items sourced from outside vendorsAudit delivery of our product on a regular basis and hold delivery agents accountable through chargeback processCoordination of any expedited deliveries to complete installs or servicesEnsure accuracy of all parts being pulled for next day service and audit regularly(Other duties, incidental or regular, may be assigned at managements discretion)QualificationsRequired Knowledge, Skills and ExperienceComputer literacy, warehouse inventory management system experience preferredExperience using computer programs including Excel, Microsoft Word, Power Point, Outlook, AS400, Kronos and Sales ForcePrevious related employment experience, preferably in the building industryExperience leading a fast-paced team environment and handle multiple prioritiesAbility to define problems, collect data, establish facts, and draw conclusionsAbility to handle stressful situations but remain calmAbility to interact and communicate with customers, both internal and externalAbility to manage and motivate operations staffEducation Requirements:High School Diploma RequiredHigher education preferredOrganizational Relationship:The Supervisor, Operations reports to the Sr. Manager, Operations & InstallAdditional InformationMasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit to learn more about how we build employee opportunity, purpose, and reward into everything we do.Equal Employment OpportunityMasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsMasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to @masterbrand.com and let us know the nature of your request along with your contact information.SummaryType: Full-timeFunction: Sales