Other United States Washington, District Of Columbia Creative Corrections is recruiting for an Immigration Detention Case Manager for a contract position. JOB SUMMARY This position is located in the Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS. The incumbent of this contract position is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention. Each Immigration Detention Case Manager will report to their designated Supervisory Immigration Detention Case Manager. ATTRIBUTES AND PROFESSIONAL QUALITIES Ability to approach the work in an objective and impartial manner. Strong oral and written communication skills. Excellent interpersonal skills Critical thinking skills. Cultural competency. Integrity and honesty. Experience in a detention/correctional setting (preferred, not required). REQUIRED EDUCATION Degree issuing institution and or program must be accredited by an entity recognized by the US Department of Education. Bachelors degree in social work, Latin American Studies, or an equivalent degree. REQUIRED EXPERIENCE At least two years of related experience (eg, experience providing services to victims, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures, and requirements conducting a case management program at a local level. Experience working in or with victims or individuals in a confinement setting. At least two years of experience providing services to vulnerable populations. Experience with and an understanding of situations that contribute to family stress, problems, and crisis situations. REQUIRED LICENSURE / CERTIFICATION As per CDC guidelines candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella, and Influenza. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Fluency in English Familiarity engaging with underserved and/or diverse communities, and the ability to coordinate such engagement efforts for the purpose of learning of issues or concerns and then seeking appropriate solutions. Knowledge of the case management process commensurate with training and education at a minimum at the bachelors level. Ability to maintain an objective and impartial approach to site visits and review of case inquiries. Preferred fluency in Spanish or Portuguese. Ability to work in a multi-cultural and multi-lingual environment. assigned duties if not fluent in a language the detainee understands. Ability to utilize telephonic interpreter/translation services to complete. Ability to adapt to sudden changes in schedules and flexibility in work requirements. Ability to communicate proficiently in English (verbal and written) to develop positive rapport with detainees, co-workers, and other stakeholders. Ability to establish and maintain positive working relationships in a multidisciplinary environment. Ability to navigate in an electronic work environment including use of a case management system, web-based training, and communications. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint. MAJOR DUTIES AND RESPONSIBILITIES Act as a contracted representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits. Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO. Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention. Input cases into proprietary OIDO case management system and triage as needed. Resolve cases on-sight if appropriate / applicable. Conduct post-site visit research and review of cases to resolve and/or refer cases as needed. Facilitate communication between detainees and detention staff regarding the compliance of applicable agency policies and detention standards. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant detainees, requests for additional resources for detainees. Address facility staff questions or concerns related to specific detainees. Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect detainee populations (eg, trauma, abuse, sexual assault, domestic violence, human trafficking, child abuse). Coordinate site-visit meetings with detention staff to discuss findings and potential resolutions to problems. Provide additional services that will support an effective and efficient custody environment, as determined by facility and OIDO leadership. Provide data and reports on the program. Liaise and partner with local, national, and international resources regarding detainee access to resources. Other Collaborate on, implement, and evaluate facility programming that addresses and supports an impartial and objective approach. To advance the mission of the program and enhance the Immigration Detention Case Manager knowledgebase, the Immigration Detention Case Manager may travel to headquarters and/or other relevant sites, as needed, to participate in training events. Other duties as assigned. DUTY HOURS/ ON-CALL REQUIREMENTS This full-time position requires availability to workdays, specific hours determined by the facility and the program. This position does not require on-call duty, and there is no overtime permitted. SECURITY AND OTHER REQUIREMENTS Human Resources Management and Services, Office of the Chief Human Capital Officer, Department of Homeland Security/HQ (HRSO) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate. A Complete Favorable Fitness Determination must be rendered by HRSO upon completion of initial, and between, subsequent background investigations to meet the requirements of this position. Must be a US citizen. PHYSICAL DEMANDS Must be able to perform the duties in a fast-paced environment. The work requires travel to oversee site visit operations at detention facilities within the assigned region. During such travel, the position requires performance of duties in what may be a stressful and austere environment without physical limitations. Must be capable of standing on hard services (cement floors) for long periods of time. When not traveling, the incumbent will be assigned to traditional office work. No special physical demands are required to perform such work. TRAVEL REQUIREMENT Workday travel and/or overnight travel may be required. Travel is reimbursed by the government per the FAR guidelines. SUPERVISORY CONTROLS This is a contract position and supervisory controls will be set forth by the contract vendor. You have been redirected to a Creative Corrections, LLC job page