Overview Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you. With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.Full-time base pay for ECS agents is $10/hour for 40 hours or more per week. Part-time pay is $8/hour part-time for 25 - 39 hours per week (willingness to commit to 25 hours or more per week). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly and we promote from within! If you are committed, reliable, and offer great customer support. We are excited to offer you more growth opportunities as they become available. This is an independent contractor 1099 position. We need to hire 650 agents in the month of July. **We will respond to you with a decision within two business days. Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox. Responsibilities Participating in training and certification coursesProviding excellent customer service by guiding and helping others with a friendly attitudeUsing your home computer to answer inbound phone calls, video calls, and/or live chatsCommitting to and following through on working a minimum of 25 hours per weekBeing accountable for hours you committed to work Qualifications Standard RequirementsCustomer experience preferred but not required. Must have excellent communication skills and positive attitudeMust have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connectionMust demonstrate professionalism with excellent typing, communication, and computer skillsMust be skilled in spelling and grammar rulesMust be willing to submit to a standard background check, drug test, technology check, and voice assessmentMust be willing to work hard and strive for high customer satisfaction ratingsMust be articulate with excellent command of the English languageMust be 18 years old or olderMust have a high school degree or equivalentMust be authorized to work in the USMust reside in the USNot eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, or WisconsinAccess to smartphone for system verification requiredTechnical RequirementsCPU Speed Dual-Core 2.8 GHz or betterIntel i5 or i7 class or AMD Phenom Ryzen or equivalent processorNo Atom, Celeron, Pentium, Opteron ProcessorsMinimum Hard Drive Available Space: 20 GBMinimum Hard Drive Total Space: 60 GBMinimum Internet Download Speed: 10 mbsMinimum Internet Upload Speed: 3 mbsMaximum Network Latency: 120 msWindows 10 (64bit) Operating SystemMinimum RAM: 4 GBMust have a desktop or laptop with the ethernet cable connected to your computer from your router or modemIncompatible devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers,all Mac Machines are not allowed