Regional Manager (program Manager)

Fairfax, Virginia
$81,571.98 - $135,952.96 Annually
Sep 18, 2021
Oct 02, 2021
Full Time
Job Announcement

Serves Region 4 of NCS's Regional Services and Center Operations team. Under the supervision of the Neighborhood and Community Services (NCS) Regional Services Division Director, coordinates and directs the efforts to utilize prevention-based services that meet the needs of youth, families, older adults, and persons with special needs throughout a specifically identified geographic region. Leads the regional efforts of three business areas, including Regional Service and Resource Planning, Community Activity and Resources Center Operations, and Community and Neighborhood Response Initiatives. These three areas incorporate the integration of agency services with county, school, and community partners. Regional Service and Resource Planning includes the development, implementation and evaluation of the annual integrated services plan, as well as resource and partnership development needed to support service efforts. Community Activity and Resource Center Operations includes the daily operations of all NCS community centers, neighborhood centers, senior centers, and teen centers. Community and Neighborhood Response initiatives includes the implementation of community engagement, community participation, and community capacity building programs and initiatives as well as comprehensive community planning efforts. Manages cross-regional NCS project coordination across divisions and project teams. Incorporates the programs and services available within the entire human services system, the public school system, and the public safety system to achieve the community's needs. Provides direct supervision to these positions: Regional Operations Manager, Regional Community Developer, Regional Service Area Managers, Regional Management Analysts and administrative support staff.

Note: The salary will not exceed the midpoint ($108,761.74) of the advertised salary range.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Provides leadership and oversight of human services programs and/or activities;
  • Provides managerial direction and guidance to supervisors in the delivery of services in such a manner as to carry out agency goals in accordance with policies and mandates;
  • Develops and provides oversight of program goals and work plans and assures the quality provision of services;
  • Leads in the planning, development, implementation and evaluation of program policies and procedures;
  • Interprets and implements federal, state, county and department policies and procedures;
  • Ensures quality business practices in program implementation and service delivery;
  • Provides oversight to evaluation of service delivery and program satisfaction surveys;
  • Continually evaluates and improves program effectiveness. Seeks and shares information about national, state and local initiatives for application to the program;
  • Engages community members in identifying issues and seeking solutions through prevention strategies, capacity building, resource development, and partnering;
  • Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
  • Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
  • Interprets the service to the community in order to provide the necessary understanding of client families to other community services and resources and to stimulate the required coordination and development of supportive services in the community;
  • Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
  • Develops program outcome measures and the program budget;
  • Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
  • Oversees service delivery, budget/expenditures, and evaluation of services funded through grants;
  • Monitors service delivery, expenditures and outcomes provided through contracted services;
  • Works in collaboration with other department managers to coordinate program development, agency goals and services designed to meet client and community needs and to ensure quality customer service;
  • Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
  • Plans and implements, in coordination with other managers, a continuing, structured staff development program;
  • Provides opportunities for staff initiative and development;
  • Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
  • Stays current on the use of technology to improve program management and service delivery.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)
  • Ability to plan and direct the activities of a large group of human services professionals;
  • Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
  • Ability to successfully work with County and School officials and community leaders.
  • Knowledge of the principles and practices of casework supervision;
  • Knowledge of current social service trends and methods/approaches to address them;
  • Knowledge of the principles, methods and problems of organization and management;
  • Knowledge of business process redesign methodologies;
  • Knowledge of strategic planning;
  • Knowledge of budgeting;
  • Knowledge of contract services management;
  • Knowledge of human resources management practices;
  • Knowledge of performance management;
  • Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
  • Ability to solve problems and resolve conflicts;
  • Ability to develop and implement creative approaches to address needs;
  • Ability to communicate clearly and concisely, both orally and in writing;
  • Ability to establish and maintain effective working relationships with a variety of individuals;
  • Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
  • Ability to develop professional networks with individuals and groups, both internal and external to the organization;
  • Ability to work with a personal computer and multiple software applications;

Employment Standards

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”)
Graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

  • All newly hired employees are required to be fully vaccinated as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or religious reasons will still be subject to the weekly testing requirement. Otherwise, vaccinated employees will complete the attestation online in the first day of employment.

  • Five or more years of progressive supervision of programs and/or operations in a community-based operation.
  • Five or more years of experience supervising 5 or more supervisory-level staff.
  • Five or more years managing strategic community engagement.
  • Ability to manage/develop equitable development plans in community development.
  • Experience with change theory in particular: creating, executing and implementing strategic planning.
  • Master's degree in public administration or other administrative or policy field related to human services.
  • Demonstrated ability to direct operational subsystems containing multiple business functions (strategic planning, service operations, contracting, purchasing, personnel, budget.).
  • Understanding of Fairfax County's community needs and community leadership structures.
  • Experience working with organizations in transition and communities at risk.
  • Experience developing policy requiring Board of Supervisors' approval.

Ability to attend various meetings, public forums, community events located at various locations throughout the county and metropolitan area. Ability to operate equipment such as personnel computer, blackberry, etc. All duties performed with or without reasonable accommodations.

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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