Bilingual Customer Support Representative (Cantonese or Mandarin )

Location
McLean, VA
Posted
Sep 01, 2021
Closes
Sep 27, 2021
Ref
227455202109
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group has partnered with a fast growing tech company who is seeking bilingual (Cantonese and/or Mandarin/English) Customer Support Representative to assist in providing excellent service and support to their customers via virtual FaceTime calls. If you are passionate about providing customer service and want to jumpstart your career with a company that boasts a revered culture and opportunities for professional growth, then APPLY NOW! Ideal candidates will have excellent communication skills and be comfortable in front of a camera.

Responsibilities:
  • Provide timely, accurate and efficient service to our customers via FaceTime or by other virtual methods
  • Assist customers in the verification process, step by step
  • Provide resolution to unique customer concerns related to identity verification
  • Practice discretion while handling vital, personal information

Qualifications/Background Profile:
  • 6 + months in customer facing role is preferred
  • Bilingual English/Cantonese or Mandarin
  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
  • Comfortable communicating virtually with customers via FaceTime, Zoom and other virtual methods
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A passion for delivering an excellent customer experience
  • Must possess a can-do attitude and strong work ethic
  • Strong initiative, drive to succeed, and time management skills
  • Excellent attention to detail, spelling, and multi-tasking abilities

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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