Senior Manager, Agile Program Lead

Expiring today

Capital One
Vienna, Virginia
Sep 17, 2021
Oct 17, 2021
Full Time
Locations: VA - Vienna, United States of America, Vienna, Virginia

Senior Manager, Agile Program Lead

In the Agile Program Lead role, you'll ensure your program's delivery success by leveraging the appropriate Agile methodologies (Scrum/Kanban/SAFe/LESS, etc.) to enable predictable, quality delivery while maintaining a focus on the continuous improvement of the program.

The Agile Program Lead will optimize productivity by removing impediments that may obstruct the pursuit of the program's goals while preserving the team's flexibility and ability to rapidly respond to change. This individual will have a proven track record of bringing analytical insights to bear and the ability to quickly put structure in place to manage operations in a dynamic, complex environment. Strong communication skills, attention to detail, and the ability to adapt to an ever-changing Agile environment are essential to succeeding in this role.

As part of an Authorizations Platform team, you will be responsible for delivering on the modernization of our platforms to ensure stability, scalability, and high performance. Authorizations is a critical card platform responsible for ensuring a seamless transaction experience for our customers with oversight and protection against fraud and misuse within microseconds. This role requires a mix of Agile delivery expertise, risk management knowledge, and program management background. An ideal candidate will be an effective communicator, demonstrate domain competency with respect to Agile delivery, and be familiar with operationalizing program level teams and processes.

Primary Responsibilities:

Cross Team Delivery
  • Mastery of complex facilitation and dependency management techniques (cross team, cross department)
  • Drives cross team planning, collaboration, and coordination
  • Drives delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity
  • Understands domain architecture and targets to identify upstream/downstream dependencies and to support the program in risk management
  • Provides regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
  • Helps establish governance structure where decision-making is weighted toward empowered teams
  • Ensures that teams/program are well managed in delivery controls/compliance to minimize operational/reputational risk
  • Ensures business and technical leaders maintain and communicate product vision and roadmaps
  • Partners with technical leaders and others to support program/organization's automation (testing, pipelines, deployments)/DevOps journey
  • Serves as a trusted advisor for Capital One colleagues and an intermediary between Authorizations stakeholders for Enterprise Tech Backlog related activities
  • Collaborate with stakeholders and teams to provide strategic and tactical thought partnership and create structure to effectively drive broad cross-functional initiatives
  • Lead teams and drive delivery within large projects across diverse teams and locations to timely completion. Delegate and escalate appropriately to overcome obstacles and communicate program status and team achievements. Instill a fun team environment for successful collaboration and creative problem solving.
  • Analyze, identify, and track issues across multiple products and teams
  • Facilitate data updates and communicate impacts to key performers and stakeholders

Personal Skills
  • Strong business acumen - ability to understand the needs and concerns of business stakeholders and colleagues, and respond promptly and effectively to stakeholder requests
  • Collaboration oriented - ability to reach consensus and collaborate across leadership and business groups
  • Effective communicator - ability to communicate clearly and effectively with business colleagues as well as legal counsel, other privacy Champions and stakeholder groups
  • Excellent verbal and written communication skills; must be able to interact effectively with professionals at all levels and communicate recommendations with diplomacy and tact

  • Teach, mentor, and coach teams, Scrum Masters, ARTs and Product on emerging Agile and Lean methods
  • Utilizes feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partners with others to coach the program to continuously improve
  • Fosters innovation with practices and frameworks through experimentation to improve program delivery
  • Coaches the program to improve collaboration and self-organization
  • Acts as an Agile mentor/coach to any Agile role or stakeholder
  • Agile and Technical Learning: Actively seeks and leads a variety of learning opportunities such as Communities of Practice, conferences, classroom training, and independent study to further develop self and community

Basic Qualifications:
  • At least 7 years of industry experience in Technology Delivery (software or infrastructure)
  • At least 4 years of experience in Process, Program, or Project Management
  • At least 4 years of Agile experience

Preferred Qualifications:
  • Bachelor's Degree
  • 5+ years of project management experience in the following: policy and standards, risk management and reporting, and change management and adoption
  • 5+ years of experience with JIRA Software and JIRA Align
  • Project Management Professional (PMP), Lean, or Six Sigma certification
  • Scrum Alliance Certified Scrum Master (CSM) or Certified Scrum Professional (CSP) certification, or Project Management Institute's Agile Certified Professional (ACP), or SAFe certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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