Assistant Property Manager

Employer
Habitat America
Location
Washington, DC
Posted
Sep 04, 2021
Closes
Sep 18, 2021
Ref
94099057
Hours
Full Time
Habitat America, a woman-owned property management company, seeks an experienced, professional full-time Assistant Community Manager in Northwest, Washington, DC The Assistant Community Manager is responsible for ensuring the efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Manager's absence.This fast growing, property management company is largely based in the Mid-Atlantic region. The Assistant Community Manager must be trustworthy, have excellent customer service skills, written and oral communications skills and an attention to detail. To be considered for this position, candidates must have least 3 years of prior property management experience. Rent Caf and Yardi experience are preferred.Habitat America offers a pleasant working atmosphere with advancement opportunities, competitive salary, along with benefits. These benefits include health and dental plans, paid time off, training, access to 401k plan and much more Habitat America puts strong emphasis on professional growth; training and allowance plans are offered for education. If you have the skills and experience, we are looking for then you owe it to yourself to apply now EOE Duties include the following:Supporting the Community Manager in all operational aspects of the Community.Operations ManagementEnsure key tasks in management software are completed within required timeframes.Move-In Experience monitoring Ability to take proactive ownership of customer service concerns, providing customers with timely responses and resolutions to their issues.Leasing/Retention ManagementEnsure all team members are leasing in accordance with property regulations and Habitat America's policies and proceduresAssist Property Manager in ensuring that lease files and Compliance and EIV paperwork are completed in a timely manner and meet internal audit standards. Ensure that all paperwork is filed daily, properly and according to HUD regulations and Habitat America policies. Files a must be Inspection Ready at all times.Ensure staff uses a consistent and positive customer service approach (eg courteous, responsive).Promote property's mobile app and online portal to prospects, residents and on-site team to maximize usage by residents. Explore ways to increase the adoption rate at the community. Assist in management of the app and portal daily, to include responding to customer communication via the app and updating community information in the app.Maintain a positive customer service attitude that successfully mirrors service levels at luxury hotels and lead by example.Contact all residents who submit Notices to Vacate to determine their reason for moving. If the resident can be saved, attempt to renew. Ensure acknowledgement letters are sent to those who can't be saved.Ensure income restricted programs are compliant and any required reporting is submitted timely and according to regulations and Habitat America's policies.Work with Maintenance to obtain timely move-out chargesAssist with and attend resident events.Certification letter distribution and update of certification tracking through Yardi systemsEnsure that Certifications are executed in a timely manner and properly entered into management software prior to first of month billing.Oversee successful completion of weekly reports pertaining to leasing and property performance.Maintenance ManagementPhysically walk and inspect property (ie grounds, amenities, vacants) daily, ensuring that team takes swift action to address any issues impacting curb appeal or the resident experience.Monitor and schedule pre-inspections, annual inspections and move-out inspections in conjunction with Maintenance Manager/Supervisor.Risk Management/LegalAdhere to key control plete incident reports as required within one business day or less of incident. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.At least 3 years of experience working in Sect 8/LIHTC Combo residential property management is preferred.Previous management experience within multifamily housing is strongly preferred.At least 6 months of supervisory experience is a required (indirect supervisory may be considered).Proficiency with bookkeeping and administrative duties demonstrated through successful work history.Personal CompetenciesRespect, honesty, and integrityDetail OrientedProfessional presentationCalm under pressurePassion for serviceStrong work ethicCommitment to teamworkAdept at listening to othersDependability and adaptabilityBilingual in Spanish and English is preferred

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