Account Services Manager - Military Veterans

Employer
NTT DATA
Location
Washington, DC
Posted
Sep 13, 2021
Closes
Sep 18, 2021
Ref
94222398
Hours
Full Time
MILITARY VETERANS p style=margin-bottom:11.0pxstrongReq ID:/strongspan contenteditable=false125929/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now./span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifWe are currently seeking a Account Services Manager to join our team in Washington, District of Columbia (US-DC), United States (US)./span/span/span/pp/pp Position can be remote /pp/ppspan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptNTT DATA, Inc. currently seeks a highly motivated strongAccount Services Manager /strongto join our team at our Washington, DC location./span/span/span/span/pp/ppspan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifstrongspan style=font-size:10.0ptResponsibilities:/span/strong/span/span/span/pp/ppspan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptThe Account Services Manager role is primarily responsible for overseeing the Situation, Incident, Problem, Knowledge, and Change Management workstreams in conjunction with Service Desk and Desktop Support teams, as they pertain to IT service availability, in addition to managing the human resources/personnel responsibilities of the teams. /span/span/span/span/pp/ppspan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptThe ASM will play an integral role in acting as a point of contact between the agencys IT Chief Information Technology Officer and Direct Hires and will maintain a positive relationship between customers, peers, and end users to ensure a high-level of customer satisfaction within contractually defined parameters. The ASM will also be designated as the primary point of contact for all crisis and disaster-related situations for the agency and will have a finger on the pulse of all issues both impacting and potentially-impacting./span/span/span/span/pp/ppspan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifstrongspan style=font-size:10.0ptDay to Day Job Duties/span/strongspan style=font-size:10.0pt:/span/span/span/span/pullispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptMaintain, update, and draft all Standard Operating Procedures across designated workstreams/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptManage a team of approximately twenty personnel, provided leadership, direction, and coaching/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptAct as liaison between technical teams and customers for levels of communication encompassing routine discussions to crisis technical bridges/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptIdentify potential outages, causes, mitigation strategies, and process improvements and perform research on technical issues to ensure they were completed utilizing the NTTData Best Practices standards/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptPrepare and deliver analyses of data to executive-level customers during weekly meetings and as determined by contractual deliverables to demonstrate the status of the environment/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptConduct daily internal and customer-facing meetings to present daily high-priority issues and statuses of NTT-managed workstreams/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptCalculate SLAs as they pertain to high severity incidents/span/span/span/span/lilispan style=font-size:11.0ptspanspan style=font-family:#39;Arial#39;, sans-serifspan style=font-size:10.0ptAnalyze metrics such as call/email/contact volume and compare trends from previous years and months /span/span/span/span/li/ulpspan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifstrongspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanBasic Qualifications:/span/span/span/strong/span/span/pullispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanActive Interim Secret or Active Secret Clearance/span/span/span/span/span/lilispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanBS/BA in Computer Science, Information Systems, Engineering, Business, Physical Science, or other technology-related /span/span/span/span/spanul style=list-style-type:disclispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanAssociates Degree in an IT related field plus 4 additional years of IT related work experience in lieu of a BS/BA/span/span/span/span/span/lilispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspan8 additional years of IT related work experience in lieu of a degree/span/span/span/span/span/li/ul/lilispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspan2+ years of experience leading a team in an IT environment/span/span/span/span/span/lilispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspan2+ years of experience with data analysis/span/span/span/span/span/li/ulpspan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifstrongspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanPreferred Qualifications:/span/span/span/strong/span/span/pullispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanITIL Certification/span/span/span/span/span/lilispan style=font-size:11.0ptspan style=font-family:Calibri, sans-serifspan style=font-size:10.0ptspan style=font-family:#39;Arial#39;, sans-serifspanSkilled at executive communication/span/span/span/span/span/li/ulpspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstronguAbout NTT DATA Services/u/strong/span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. /span/span/span/pp style=margin-bottom:11.0pxspan style=font-size:11.0ptspanspan style=font-family:Calibri, sans-serifstrongemNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law./em/strong/span/span/span/p

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