Director, Human Capital Information Management (HCIM)

Washington D.C
Sep 03, 2021
Sep 18, 2021
Executive, Director
Full Time
Minimum Qualifications:

  • A Bachelor's degree in Information Systems, Business Administration, Human Capital, or related field

  • Ten (10) years of functionally relevant experience; 8+ years HC Technology/HCM management experience
  • Direct experience with PeopleSoft HCM system (or other similar HCM systems of same scale such as SAP, Ceridian, ADP, etc.) in a large multi-dimensional organization.
  • Direct experience leading an HCIM team providing operational support for applications such as absence management, business intelligence (BI) reporting, organization management and position management.
  • Direct experience in managing people (i.e. having direct reports) for 8 years or more.
  • Experience leading integration of systems and business process management and/or re-engineering of HC business processes.
  • Demonstrated experience in effective project management and change leadership strategies.
  • Position requires previous people leadership experience and demonstrated capabilities in effectively motivating and directing staff.

  • N/A


  • A Master's degree in Information Systems, Business Administration, Human Resources, or related field

  • Leading cross functional teams of 20 or more people; demonstrated capabilities in effectively motivating and directing staff

  • Senior Professional Human Resources (SPHR)
  • Certified Project Management Professional (PMP)

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary /Duties:

The Director, Human Capital Information Management (HCIM) has the operational responsibility for data and information regarding WMATA's human capital (people), safeguarding that data, and ensuring that it is available (at the appropriate level and format) to authorized consumers and other integrated technology systems. This includes supporting efforts to maintain compliance with applicable laws, policies, rules and regulations.

The Director HCIM works closely with the WMATA Information Technology (IT) Department to maintain the durability, accessibility, and usefulness of the Human Capital Management (HCM) system in which this data resides. Thus, the Director HCIM is expected to provide both business (HC) and technical guidance in efforts to maintain, upgrade, or design new capabilities of the HCM system.

The Director HCIM will provide vision, leadership, project management (including scope, schedule and cost management) for activities and people within their office; coordinate with the other WMATA business functions to ensure their business process and data needs are understood and supported; and collaborate with IT to ensure that the HCM system continues to support the array of business processes and functions necessary for WMATA to manage its workforce and remain compliant with regulatory mandates.

The incumbent directs a team of professionals responsible for providing HC data processing, and systems design and configuration to meet HC strategic goals. Through training, documentation and effective communication, directs efforts to ensure all HC users understand and comply with standard HC processes, data standards, and system usage and benefits.

Essential Functions
  • Develops the annual organizational business plan and budget for HCIM, monitors performance against plan goals, and manages high-level risks.
  • Provides inputs to the WMATA IT Enterprise Architecture and Technology Roadmap in the areas of HC data and information, HC Reporting, and other HCM system needs that align with the needs of the business.
  • Provides the strategic direction for the Office of Human Capital Information Management (HCIM) in the areas of HC Technology Blueprint, self-service portal capability, data standards, reporting, metrics, security, and production support.
  • Provides subject matter expertise in data and information management, including the definition of data models and information system design to maximize standardized self-service reporting and analysis through various business intelligence tools, and minimize ad hoc reports generated by staff.
  • Provides subject matter expertise in Human Capital Management and/or Human Capital Management Information Systems. Stays current with trends in this industry, and provides recommendations for technology improvements, upgrades, or retirements as appropriate.
  • Provides the vision and leadership necessary to identify opportunities for business process improvement, streamlining operations, and providing customer service. Automates HC processes where possible to eliminate inefficiencies. Evaluates process and recommends systems solutions (Commercial Off the Shelf or in-house development).
  • Directs the design and delivery of enterprise wide standard reports, metric dashboards, and ad hoc reports. Collaborates with other functional/technical leaders within WMATA to produce enterprise wide Business Intelligence reporting and analysis. Manages the build out of a robust reporting strategy to reduce ad hoc reporting needs.
  • Works in conjunction with Procurement to identify needs for third party vendors to support HCIM functions or projects, initiate Requests for Proposals (RFP's) and negotiates contracts.
  • Collaborates with the Office of Information Technology (IT) to develop future capability of HC systems and applications.
  • Benchmarks HC technology with other companies, Shared Service Centers, and HC/payroll organizations for knowledge sharing to build best practices.
  • Identifies, plans, implements and supports various HC systems, to include PeopleSoft HCM, to meet the strategic goals of HC in partnership with the IT department with overall responsibility for:
    • Documentation Business Process Mapping
    • Business Requirements Gathering/Subject Matter Expertise
    • Systems configuration & Support
    • Testing, Training and production support
  • Facilitates Enterprise Wide Reporting strategy, Data Analysis & Workforce Planning including:
    • Providing reports and statistical analysis/data to internal and external clients with particular emphasis on data security;
    • Supporting the Organizations workforce planning initiatives by producing reporting, forecasting and data analysis; and
    • Collaborating with IT and other departments in developing Enterprise wide reporting.
  • Builds strong working relationships with HC leadership to ensure requirements and considerations are being incorporated into long-term plans as well as day-to-day services.
  • Contributes in the HC governance process.
  • Works closely with HC and IT organizations to effectively design and manage best in class HCM applications and reporting capabilities, defines and enforces HC data standards authority wide and drives the adoption of standard HC processes supported by standard HCM solutions.
  • Provides input into the HC and IT HC/Payroll support strategic planning process and development of organizational policies, processes, and best practices.
  • Develops and maintains HC self service capability and design and serves as the gatekeeper for HC systems and data access including overseeing security access to PeopleSoft HCM and other peripheral systems.
  • Manages escalated HC processing requests and approves/disapproves based on service level agreements, budgets and enterprise implications.
  • Responsible for the overall operation and management of the HC Shared Services Center (HC SSC). Provides leadership, planning and prioritization for all HC SSC activities, which includes HC administration functions, employee transactions management, call center operations and reporting.
  • Ensures that all functions within the HC SSC meet established targets through continuous evaluation, quality assurance and focused improvement efforts.
  • Provides direction and operational oversight of the HC SSC to support achievement of HC's service delivery strategy, including hiring, performance management, training/development and motivation of team.
  • The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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