Sr. Manager, Experience Design & Machine Learning Communications

Capital One
McLean, Virginia
Sep 16, 2021
Oct 01, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Experience Design & Machine Learning Communications

At Capital One, we're building a leading information-based technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


Capital One is looking for a seasoned, strategic, results-driven communications professional to join a growing group of PR experts on our Corporate Communications team supporting Capital One's Experience Design and Machine Learning Communications.

Working for one of the world's most recognized brands (ranked #97 on the Fortune 500) provides multiple opportunities to learn and grow while creating industry leading communications campaigns. Our work demands diverse skill sets including experience in product PR strategy; influencer relations; content creation; earned media strategy; reputation building and protecting; analytics and insights; digital storytelling and more.

Capital One's Experience Design and Machine Learning teams are at the forefront of enriching our customers' products and services. The Communications Senior Manager will focus on leading communications strategy around Capital One's Design and Machine Learning efforts, encompassing a broad and complex array of topics including but not limited to: user experience, service design, machine learning, responsible and ethical AI, machine learning, and data design.

This person will partner with leaders across the Design and Machine Learning teams to develop and lead strategic, integrated, multi-dimensional communications and thought leadership strategies that highlight Capital One's unique and innovative approach to experience design, data, machine learning, and ethical and responsible AI/ML. The Senior Manager will partner closely with senior leaders in our Design and Machine Learning teams to build thoughtful, impactful and integrated thought leadership and communications strategies.

This position requires exceptional written, verbal and presentation skills; expert understanding of and experience working with traditional media; deep understanding of experience design with a strong working knowledge of the intersections of AI, machine learning, and human-centered design; experience leading projects and teams to meet objectives; and the ability to build trusted relationships - particularly with executives and senior leaders - while operating in a fast-paced, complex environment.


Exhibit a deep understanding of and ability to communicate Capital One's approach to experience design and the intersection of AI/ML
  • Work closely and collaboratively with senior leaders in our Design and Machine learning teams and key stakeholders to build deep, trusted relationships
  • Identify themes, topics and content that will resonate with target audiences and meet strategic objectives
  • Leverage data and insights to inform narratives and influence programming
  • Understand, identify and effectively navigate potential risks and sensitivities

Lead integrated communications strategies, including paid, earned, shared and owned media
  • Build, implement and scale both internal and external thought leadership programs supporting our Design and Machine learning leaders and organizations
  • Identify news hooks and agile PR opportunities that support the Design and Machine Learning teams, and individual leaders, thought leadership and awareness-buildings objectives - both internally and externally
  • Build and enhance mutually beneficial relationships among target media
  • Thoughtfully determine when to incorporate earned media, experiential and content components into thought leadership and communications programming
  • Coordinate outreach, leveraging key contacts and managing relationships to ensure media coverage across a range of media verticals
  • Draft and lead the development of effective communications materials to include strategic plans, op-eds, owned content, internal-facing content, press releases, media alerts, remarks, social media content and other communications documents for various internal and external audiences
  • Oversee flawless media engagement through comprehensive spokesperson prep, on the ground support, and follow-up

Partner and collaborate with Corporate Communications team members to ensure well-managed (consistent, streamlined, value-driven and strategic) media engagement
  • Effectively manage agency(s) and vendors to support programming and media engagement
  • Assess risks, issues and potential communications problems and provide proactive solutions

Embrace research, measurement and analytical thinking as a means to drive Impact
  • Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to drive thought leadership, brand awareness and engagement

Capital One is open to hiring a Remote Employee for this opportunity.

  • Bachelor's Degree or military experience
  • At least 5 years of Public Relations experience
  • At least 2 years working with Digital Experience Design teams (software and mobile development)
  • At least 2 years of Machine Learning Communications experience

  • Strong working knowledge of the intersection of AI, machine learning, and human-centered design
  • At least 7 years of Public Relations experience
  • At least 3 years working with Digital Experience Design teams (software and mobile development)
  • At least 7 years of experience managing multiple projects simultaneously
  • At least 3 years of experience with executive-level clients
  • Experience working effectively with multiple constituents, including peers, executive management, senior management
  • At least 7 years of experience with current digital technology
  • Understanding of SEO, content and social analytics best practices and principles
  • UX or technology background

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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