Information Technology Support Coordinator NF4

Quantico, Virginia
Sep 16, 2021
Sep 17, 2021
Full Time


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Serves as the Information Management Officer/Asset Manager for the Future Operations Branch, Marine and Family Programs Division (MF), supporting the information management and technology needs for division employees and executive staff to include Family Care, Family Readiness, Personnel & Professional Development, Program Assessment, Military Personnel Services, Behavioral Programs, Semper Fit, Internal Controls, and activities worldwide. Stays current with MCEN, G-6 MCI-National Capital Region information system, changes and updates as well as supports MF users as the liaison between MF and G-6. Coordinates work priorities in cooperation with and reports to Innovation/IT Modernization/CIRRAS Section Head.

(80%) Serves as the Information Technology Support Coordinator for MF Division. Develops and publishes the MF Division Information Management Plan (IMP). Assists the MF Division Chief of Staff in the development and publishing of the MF Division Battle Rhythm and information flow matrix. Conducts business process analysis for systems and procedures across MF Division in order to formalize, optimize and possibly automate information flow. Implements access controls and electronic records management procedures across multiple data networks. Manages and organizes MF Division information and database needs.

Provides the MF Division Chief of Staff a weekly update of information requirements that may need network infrastructure support to increase the efficiency of sharing of information.

Supports the planning, development, implementation, and maintenance of the MF division dashboard and IT requirements. Serves as the liaison between the Marine and Family Program Division (MF) M&RA and other Commands to support system requirements and capabilities. Monitors and supports reporting systems capability, QA standards, and technical requirements. Serves as part of the Functional Advocate Team for the Command Individual Risk Resiliency Assessment System (CIRRAS) when needed.

(20%) Serves as Information Technology Asset manager for MF Division. Ensures daily management to include tracking IT equipment, orderings supplies, coordinating IT needs MCEN accounts for new hires, management and staff. Ensures each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Maintains inventory of all equipment, peripherals, software and software licenses. Monitors and supports timely workstation hardware and software upgrades as required by MCEN, G-6 MCI-National Capital Region for technical refresh.

Proficient and knowledgeable in Microsoft Office Suites to transmit correspondence create reports, databases (i.e. property/asset accountability systems, case management systems, ticketing systems), spreadsheets, graphics, slide shows, and presentations. Manipulates data to meet presentation and report requirements. Serves as one of MF's Accountability Property Officers for Defense Property Accountability System (DPAS). Develops tracking and asset management databases and analyzes processes to ensure fiscal responsibility. Identifies, develops and implements procedures to determine processes within NEXGEN. Coordinates IT budgeting needs for the division and deliver to the annual Program Evaluation Board (PEB) for approval.

Liaise with other sections and branches including Information Technology to solve operational problems; confer with systems, programming, and operational personnel to coordinate activities to minimize operational problems, confer with Functional Systems Section Head to establish priorities and set deadlines; maintain records and prepare correspondence and reports; attend meetings. Troubleshoots customer and system problems and issues; provide technical support to internal and external customers.

Plans, organizes work and manages internal resources to ensure maximum productivity and economies. Prepares internal documentation. Monitor programs on a regular basis, and initiates corrective action to ensure support of operating programs of MF Division. Develops long-range plans in conjunction with internal operating directives. Performs work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Works collaboratively with others to achieve organizational goals, shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Travel Required

25% or less - Varies

Supervisory status

Promotion Potential


Conditions of Employment

  • See Duties and Qualifications



BACHELOR'S DEGREE from an accredited college or university in information technology or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

Demonstrated knowledge and experience with Information Management Plans (IMP). Has developed information flow matrixes (Battle Rhythms) in support of large staffs (200+). Capable of performing business process analysis for systems and procedures in order to formalize, optimize and possibly automate information flow. Experience implementing access controls and electronic records management procedures across multiple data networks. Has previously managed and organized a staff's information and database needs.

Comprehensive knowledge of MCEN, MARFORCYBER, G-6 MCI-National Capital Region and Manpower System Division, Marine & Reserve Affairs (M&RA) information management/information technology and related information systems, policies, procedures and practices is preferred.

Knowledge of computers to include: the input and output of data; applications, software, and hardware in a network environment; and telecommunications procedures. Able to train personnel in the operation and application of new, modified, or expanded software applications.

Possesses project management skills that demonstrate highly developed conceptual, analytical, and innovative problem solving solutions for a portfolio of projects. Demonstrates the ability to handle complex process and information integration issues.

Must be able to communicate effectively both verbally and in writing, with emphasis on ability to write in a clear and concise manner to prepare written materials and reports.

Ability to effectively manage change and information technology improvement efforts.


Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.




How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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