Supervisory Veterans Service Representative (VSCM)

Baltimore, Maryland
Sep 16, 2021
Sep 21, 2021
Full Time


This permanent Supervisory Veterans Service Representative/Veterans Service Center Manager (VSCM) position, GS-0996-15, is located in the Veterans Service Center, Baltimore VA Regional Office, Baltimore, MD. The VSCM is responsible for the administration and management of the Veterans Service Center providing information and assistance to veterans and their dependents regarding veterans' rights and benefits under laws administered by VA and other agencies.
Learn more about this agency


The Supervisory Veterans Service Representative (Veterans Service Center Manager) manages the Veterans Service Center (VSC) operations through a staff of personnel responsible for claims processing, providing information, advice, and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders. The incumbent:
  • Plans, organizes, coordinates, directs, and controls the work of the division.
  • Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
  • Directs program activities for the delivery of VA benefit programs for veterans, their dependents, and beneficiaries.
  • Exercises final authority for the full range of division's personnel actions.
  • Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
  • Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
  • Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
  • Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
  • Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.
  • Establishes and maintains effective relationships with various civic and veteran organizations.
  • Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

    Work schedule: 8:00 am to 4:30 pm
    Telework: Yes as determined by the Agency Policy
    Virtual: This is not a Virtual position
    Position Description Title/PD#: 379780
    Relocation/Recruitment Incentives: Relocation and BVO is Authorized

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a supervisory/managerial probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • You must be a U.S. Citizen to apply for this job


To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/20/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess 1-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's or General Adjustment SF-50's as they cannot be used to prove time-in-grade.

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as expert knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge and/or practical application of employee relations (e.g., performance or conduct based actions) and labor relations (e.g., grievance process or negotiations) practices.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment


If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


There is no education substitution at the GS-15 grade level.

Additional information

Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.

Relocation Expenses: Relocation expenses are authorized for this position. The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. For more information go to

The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This is a NON-bargaining position.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following competencies for this position:

  • Knowledge of Federal, state, and local laws, regulations, policies, guides, procedures, and judicial determinations, applicable to Veterans' benefits programs (particularly compensation and pension) or similar programs.
  • Knowledge of human resources management systems administered on merit principles.
  • Ability to manage and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates.
  • Ability to analyze (i.e., review and evaluate), comprehend, and apply decisions derived from a variety of data or complex information.
  • Ability to establish and maintain effective communication (oral and written) with persons both within and outside an organization, from many different backgrounds, and with different levels of education and competence.
SUPERVISORY/MANAGERIAL ABILITIES: Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:

1. Assign and review work of subordinates, train and work effectively with individuals from a variety of backgrounds and with different levels/areas of training;

2. Accomplish the quality and quantity of work expected within set limits of cost and time;

3. Plan own work and carry out assignments effectively;

4. Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work;

5. Understand and further management goals as these affect day-to-day work operations; AND

6. Develop improvements in, or design new work methods and procedures.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete application package to include the documents detailed below. Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.

Resume *required
  • Your resume may be submitted in any format; however, we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
  • If you submit more than one copy of your resume, only the most recent version will be reviewed.
Current Federal Employees: ( SF 50) *required
  • If you are applying using your status as a current federal employee you must submit an SF-50.
  • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (do not submit an award or general adjustment SF-50 as it does not allow for Time in Grade determination). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
  • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
Current Performance Appraisals (2019 & 2020) *required
  • A copy of your most recent (2019 & 2020 VA Form 0750) performance appraisal (*with a documented rating*) and associated performance standards. NOTE: Applicants unable to provide the most recent performance appraisal MUST provide a valid written explanation for its absence.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Similar jobs

More searches like this