Quality Assurance Program Manager

Reston, Virginia
Sep 16, 2021
Sep 23, 2021
Full Time


Learn more about this agency


Component Mission

The Office of the Inspector General of the Intelligence Community (IC IG) was established within the Office of the Director of National Intelligence (ODNI) by the Intelligence Authorization Act for Fiscal Year 2010. The IC IG's organizational divisions include Audit, Investigations, Inspections and Evaluations, Mission Support Division, the Center for Protected Disclosures, and Counsel to the Inspector General.

The Center for Protected Disclosures (the Center) processes whistleblower reports and supports whistleblower protections. The Center includes the IC IG's Hotline Program, which processes allegations of waste, fraud, and abuse in the programs and activities subject to the IC IG's jurisdiction. The Hotline Program also processes allegations of "Urgent Concerns" filed pursuant to the Intelligence Community Whistleblower Protection Act. The Center administers requests by employees and contractors in the Intelligence Community for the IC IG to review their allegations of reprisal under Presidential Policy Directive 19, Protecting Whistleblowers with Access to Classified Information (PPD-19).

Major Duties and Responsibilities (MDRs)

Support the goals and mission of the Center for Protected Disclosures (CPD) through expert advice and counsel on policy development and the development of ODNI policies that are designed to detect and prevent waste, fraud, and abuse and address systemic issues that detract from program or operational effectiveness.

Assist the Director, CPD in the development and implementation of strategies to identify weaknesses and opportunities to improve reports and the quality assurance process and recommend and implement internal standards and policies for the CPD quality assurance program.

Perform Quality Control Reviews (QCRs) on all completed CPD/Hotline matters prior to issuing final reports. Make recommendations to the Director, CPD for report and product improvements.

Manage the CPD/Hotline training program and provide professional development guidance, verifying that CPD employees maintain proficiency and receive the required initial and periodic refresher training consistent with IC IG policy. Establish a Hotline orientation program to familiarize new personnel with standard operating processes and procedures.

Develop the annual CPD budget. Collect all requests for training, contract, equipment, and other budgetary needs for the upcoming fiscal year. Coordinate all budget actions with the OIG Resource Manager. Approve all requests for training and travel for CPD staff during the fiscal year.

Develop and implement a risk mitigation strategy for ensuring timeliness and accuracy for Hotline intake processes and systems improvements. Establish a system to share Hotline best practices with our IC Partners and host a semi-annual information-sharing symposium to enable participant to share information about intake system issues and concerns, best practices for data analytics, and successful risk mitigation strategies.

Execute, with the Director, CPD, a comprehensive testing and review process for Hotline performance, including periodic peer reviews, a schedule for routine quality assurance testing of intake systems, conduct root cause analysis of system failures, and monitor corrective actions and conduct follow-up reviews to ensure proper system operation.

Monitor known risk, evaluate the effectiveness of deployed mitigations, and detect emerging threats.

Performs other duties assigned.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

Position Information
This is an opportunity for :

An internal or external candidate to fill a GS15 cadre position.

A Federal Government employee to serve on a two-year reimbursable detail assignment in the ODNI. The detail assignment may be extended an additional year if all parties agree.

Who May Apply

Current GS employees at the same grade or one grade below the advertised position grade may apply.

Former members of the Peace Corps may be considered for ODNI employment only if five full years have elapsed since separation from the Peace Corps.

For a cadre assignment :

Current ODNI permanent cadre.

Current Federal Government employees. (Current GS employees at the same grade or one grade below the advertised position grade may apply.)

Candidates outside the Federal Government.

For a detailee assignment :

Current Federal Government employees at the same grade as the advertised or one grade below the advertised position grade may apply.

Salary Determination

The ODNI uses a rank-in-person system in which rank is attached to the individual. A selected ODNI candidate or other Federal Government candidate will be assigned to the position at the employee's current GS grade and salary.

A current Federal Government employee, selected for a detail, will be assigned to the position at his or her current grade and salary.

For a selected non-Federal Government candidate, salary will be established within the salary range listed above, based on education and experience.


Minimum Qualification Requirements

Superior ability to partner with an inter-component team, develop work plans, conduct highly complex review projects, and write reports analyzing findings.

Superior ability to exercise sound judgment and form objective conclusions/recommendations based on empirical facts, evidence, and other pertinent information.

Superior analytical and critical thinking skills, including the ability to think strategically, identify needs and requirements, and develop recommendations based on qualitative and quantitative data.

Superior ability to examine information, identify problems, uncover root causes, develop findings and leads, and make cogent, actionable recommendations.

Superior interpersonal and negotiation skills, including ability to interview, negotiate, brief senior officials, and work effectively, independently, and in a team or collaborative environment.

Demonstrated ability to exemplify IC IG core values of Integrity, Independence, Commitment, Diversity, and Transparency.

Demonstrated oral and written communication skills with the ability to conduct independent research, filter and synthesize data, and produce clear, logical, and concise written products.

Demonstrated ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail; demonstrated ability to work effectively with senior leaders in a high profile and demanding office.
Demonstrated ability to develop innovative and flexible solutions that result in the identification of new or innovative ways to handle unfamiliar or complex problems, make key contributions to group efforts, and take initiative.

Demonstrated ability to listen, clarify, and convey understanding of others' ideas, comments, and questions as well as the ability to integrate and build upon diverse opinions.


Additional information

The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.

REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: The ODNI provides reasonable accommodations to otherwise qualified applicants with disabilities. IF YOU NEED A REASONABLE ACCOMMODATION for any part of the application and hiring process, please notify the Intelligence Community Equal Employment Opportunity and Diversity Office Representative by classified email at DNI_Reasonable_Accommodation_WMA@cia.ic.gov and DNI_Diversity_WMA@cia.ic.gov, by unclassified email at DNI_DRA@dni.gov, by telephone at 703-275-3799 or by FAX at 703-275-1217 . Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY. PLEASE SUBMIT YOUR APPLICATION VIA THE EMAIL ADDRESS PROVIDED IN THE 'HOW TO APPLY' SECTION ABOVE .

JOB INTERVIEW TRAVEL: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview. If selected for an in-person interview, the ODNI hiring office will pay for travel by commercial carrier (economy class) or reimburse for privately owned vehicle (POV) mileage. If applicable, the candidate also will be reimbursed at a flat rate for commercial lodging and per diem.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants are encouraged to carefully review the position description and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity. The description should include examples that detail the level and complexity of the work performed. . The best qualified applicants will be further evaluated through an interview process.

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required

Required Documents

All Applicants:


Your application MUST be received by midnight on the closing date of this announcement. Applications received after the closing date will NOT be eligible for consideration. To verify receipt of your application package ONLY, you may call or email at Phone: 703-275-3799; Email: Recruitment_TeamA@dni.gov.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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