Customer Support Coordinator 12-9 PM

Baltimore, MD
Sep 14, 2021
Sep 17, 2021
Full Time
Radancy thrives off the success of our customers, and we're looking for customer-focused, results-driven Customer Support Specialists. We're looking for someone who will be the first point of contact for our customers when they need support and resolution on our suite of products. You'll need to have an array of amazing customer service skills and be technically savvy in a SAAS environment. In this role, you'll be guiding customers along a path to success via dedicated support and by engaging resources across the company to help support the adoption and expansion of Radancy's unified platform.Develop and foster relationships with customers by providing functional and technical support for Radancy's suite of productsWork closely with delivery and product development teams to identify, report, and resolve product issues and requestsDevelop working partnerships with account teams to help support customersManage the escalation of issues, when requiredDevelop product, technical and functional expertise across all areas of the businessSet up and maintain users, user profiles, workflow rules, and application settingsProvide training to end users and conduct learning forums as neededManage and maintain accurate and thorough customer support recordsProvide product consultation to customers to determine solutions best suited for their needsConduct and/or assist with system enhancements, user application, and QA/UAT TestingBachelor's Degree in Communications, Computer Science, Business or equivalent work experience1-3 years customer or technical support experiencePassion for solving technical issues and a champion of great customer serviceAbility to plan, organize, prioritize and independently solve problems, seeking help when necessaryExcellent communication (oral and written), interpersonal, organizational, and presentation skillsStrong project management skillsAccountability and a sense of urgencyKnowledge of software development methodologies (Scrum, Agile, Waterfall, etc.)Experience with or exposure to JIRA, a basic understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plusRadancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all our employees can thrive.

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