Site Service Engineer

Employer
Orion Talent
Location
Rockville, MD
Posted
Sep 15, 2021
Closes
Sep 17, 2021
Ref
91928149
Function
Engineer, IT, QA Engineer
Industry
Engineering
Hours
Full Time
Military Veterans are Encouraged to Apply. Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Field Service Engineer Position Details: Location: Primary customer site involves the National Institute of Health in the Washington DC area (you can reside in the Bowie, Bethesda, Rockville, Frederick, Gaithersburg, MD regions). This is a work from home position. You will need to reside nearby a major airport to travel and support client sites as needed. Travel Requirements: 50% - 70% during the first year for training to learn the customer base. Travel will be within the Americas. Salary: $75K - $80K starting base depending on experience and qualifications plus OT; vehicle allowance, home office set up - smart phone, laptop, expense account will also be provided. With the expected travel and OT, potential compensation is $90K - $95K+ during the first year. Benefits: Medical, dental, vision and 401K (see website for more information) Position Description: This is a position geared for those that enjoy autonomy with minimal supervision and ownership of their work. The Field Service System Engineer is responsible for field repair of company products at the customer site. Engineers are based from their home or a nearby office. Service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support of products is required. The engineer must insure repaired systems meet operating specifications, documenting service performed, and scheduling. The engineer is expected to propose design enhancements, and improvements where it makes sense to maximize the customer relationship. List of Key Account Abilities: .Provide customer service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance. Insure repaired systems meet operating specifications. . Able to read and interpret schematics and electrical diagrams through to the component level. Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair. . Experience with current Personal Computer Windows Operation System (OS) software installation and configuration. . Must be a self-starter, able to work with minimal supervision in an isolated environment. . Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude. Ability to work on complex learning and development problems as well as teach highly technical information is essential. Ability to interface with people at all levels. . Document work performed in a service report. Complete billing or warranty documentation as needed. . Propose design enhancements or improvements to the existing design. . Service support of systems at demonstration facilities on site, attend Quality issue meetings, provide advice to OEM interfacing issues, and input Quality issues into the Quality tracking database. . Occasional visits to company facilities for training and meetings, International travel required. Requirements: Associate Degree Electronics (or equivalent military experience). Must be able to read and interpret schematics and electrical diagrams through to the component level. Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair. They are seeking candidates that understand whole systems concepts and apply this approach. Previous military hires include Navy Nuclear Electronics Technicians or high caliber technicians that are naturally inquisitive and typically have trouble-shooting related hobbies outside of their profession.

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