Deskside Technician II

Arlington, VA
Sep 11, 2021
Sep 17, 2021
Full Time
Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request Support IT equipment in large corporate environment Desktop/laptop tech support Windows 7/10, Android, and iOS operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate knowledge base articles Ability to work on-call and other after-hours support needs Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Job Requirements: Two years IT deskside support experience in an international environment Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Ability to follow directions of next level support teams when providing Smart Hands support Excellent verbal and written communication skills Ability to communicate technical information to nontechnical people High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies Deskside / desktop / end-user computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks High school diploma (required) A Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma