IT Support Technician - Tier II

Herndon, VA
Sep 11, 2021
Sep 17, 2021
Full Time
Looking for a rewarding career in IT with a company that values its employees as much as their customers? Do you have desire to work with a company that rates among the best at what they do in the DC Metro area? Do you list honesty, integrity and great customer service among your core values - and share a belief in having a strong balance between work, family and community? Our client, a Gold certified Microsoft Partner in Server Platform and Volume Licensing, has been helping businesses overcome technological obstacles since 1987. If you have a minimum of 2 years working IT support for managed services provider, then look no further and apply now! This is a Direct Hire position in Reston, VA! Additional Information: Position can be Remote or In Office Standard business hours, Monday-Friday Available for after-hours duty (1x every 6 weeks and OT is paid) Benefits: Health, Dental, Vision, 401K, Paid Time Off, Work From Home available Proof of COVID Vaccination Required Job Requirements: Requirements and Responsibilities: Provide remote support as well as travel to sites within the DC metro area. Minimum of 2 years IT Support experience, preferably within a Managed Services Provider (MSP) environment. Support issues related to servers, desktops, laptops and networks Required certifications: A+, Net+, Security + Experience with hardware configuration A/V and Patching experience In depth working knowledge with professional ticketing system (ConnectWise preferred) Documentation experience with a professional CRM Proficient with all Microsoft suite products Exemplary customer service and communication skills