Help Desk Specialist

Location
Winchester, VA
Posted
Sep 28, 2021
Closes
Oct 02, 2021
Ref
229437202109
Function
IT
Industry
Other
Hours
Full Time
Job Summary/Company:

A Sparks Group Partner is seeking a Help Desk Specialist to join their team in Winchester, VA. The Specialist will help provide support to 100+ local and up to 2000+ remote users. Candidate must be able to work a rotating schedule onsite, including weekends. All selected candidates will be required to undergo a criminal background investigation and credit check. If you are interested in learning more about the opportunity, please submit your resume today.

Responsibilities:

  • Provide technical support for network and remote computer users via in person, phone, chat, and email
  • Quickly provide quality solutions to end users with your technical/customer service skills
  • Provide phone support for mobile users and assist in education efforts to present new hardware and software to mobile users
  • Assist in computer inventory collection efforts

Qualifications/Background Profile:

  • Education: some college preferred
  • 2-3 years of experience in computer related/technical field
  • Experience installing, supporting, and troubleshooting desktop and laptop Windows PCs, Android tablets, wired/wireless networking, custom applications, and other miscellaneous computer equipment and common software (MS Office, Adobe Acrobat, VPNs, etc.)
  • Work Status: due to government requirement, only US Citizens will be considered for this role
  • CompTIA A+ or Network+ certification preferred
  • Bilingual talent is a plus

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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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