Sr. Director, Learning- Enterprise Shared Services

Capital One
McLean, Virginia
Sep 15, 2021
Oct 15, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr. Director, Learning- Enterprise Shared Services

At Capital One, you'll notice a unique culture of enthusiasm, collaboration, innovation and agile creation happening on a routine basis. We are leaders who believe in and support living your best life while achieving amazing things at work. As part of the Learning & Development team you will work closely with business leaders and HR staff to consult, design, develop, deliver, manage and analyze learning experiences for associates. You will play a critical role in making sure our learning experiences are designed with user and business objectives in mind. We hope this sounds like your dream team; it's ours, and we worked hard to create and maintain it. We are looking to add a talented individual to our team to help us manage our growing portfolio of learning programs and events!

Capital One is looking for a Senior Director to lead the Enterprise Shared Services Learning & Development team. Enterprise Shared Services is a tapestry of 9 organizations, woven together into one line of business. This talented individual will work closely with business leaders across these groups to collect & synthesize learning strategy for the full line of business. The person we're looking for is a tinkerer at heart and will love trying new things to stay on the leading edge of learning. This Senior Director is a lifelong learner themself, who loves the cycle of pilot, measure, learn, tweak, repeat. This person is a very strong people leader, who will inspire, empower, and enable their team to deliver innovative and iterative learning solutions, with a focus (though not exclusively) on digital-first learning methods.

Roles and Responsibilities
  • Lead and develop a team of learning professionals to develop innovative learning solutions that will directly tie into the Enterprise Shared Services business strategy
  • Partner with business leaders and L&D teammates on learning strategies to enable game-changing business results as well as a strong lens on driving simplicity and scalability
  • Lead the development and implementation of learning initiatives in support of key business priorities
  • Implement learning best practices and innovative, creative learning strategies
  • Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
  • Prioritize learning efforts and effectively allocate resources

Basic Qualifications
  • Bachelor's Degree or military experience
  • At least 10 years experience in client consulting
  • At least 7 years experience leading and implementing learning strategies
  • At least 7 years of experience in people leadership
  • At least 3 years of instructional design or learning experience design

Preferred Qualifications
  • Master's Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development or Organizational Design/Effectiveness
  • Professional Human Resources Certification or Senior Professional Human Resources certification
  • Executive coaching certification
  • At least 7 years of experience in managing a corporate learning function

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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