Sr. Director, Product Management - Card Marketing Platforms

Capital One
Richmond, Virginia
Sep 15, 2021
Oct 15, 2021
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Director, Product Management - Card Marketing Platforms


Capital One is looking for an experienced Platform leader who is passionate about customers, data and governance. As Senior Director of Product Management for Card Marketing Platforms, you will be instrumental in defining the vision and strategy for a suite of platforms and capabilities that enable us to create exceptional experiences for our customers and prospects across all our card products and services and contribute directly to the growth of the Card business. The scope of role will include: Leading a dedicated Card marketing product and engineering team, as well as partnering with enterprise and segment organizations to define, develop, and run target-state platform capabilities in testing, dynamic content creation, and integrated, omni-channel experiences. Ultimately, your efforts will support thousands of engineers building on and contributing to our platforms in support of our 65M end customers.


Product Development : Lead a team to manage the entire digital Product Lifecycle from concept through launch. Develop product vision, strategic priorities, and business cases to gain support from business leaders. Develop new platforms and process enhancements. Produce documents (business case, business requirements, functional requirements, etc.). Develop project plans and handle projects with aggressive time frames and assure that goals, budgets and deadlines are met. Drive the customer-centric research and testing process for defining the product feature set and user experience. Use your strong understanding of technology to collaborate with tech partners to build scalable, extensible solutions that deliver on the product requirements.

Strategic & Integrative Thinking : Develop plans to meet existing and evolving business and product goals. Evangelize the digital products and secure business-wide consensus on the strategy. Translate business goals into functional digital product strategies and tactical digital product ideas. Consider the Enterprise Customer in assessing the impact of new projects. Work closely with various business leaders to advise them on how to develop and sustain advantage in their space via the digital channels. Ensure that our products meet and exceed the goals.

Initiative & Problem Solving : Enjoy working in a fast-paced environment with changing priorities. Requires initiative, flexibility, innovation and team focus to drive success. Make sound judgments using integrative thinking. Use problem solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer impact. Develop solutions to new and complex needs.

Leadership/ Accountability : Possess strong leadership skills and serve as the primary contact for assigned initiatives. Work to influence and conduct cross-functional projects, some with remote resources. Develop close working relationships with other departments in the company as well as external contacts including vendors and industry groups.

Research & Decision Making : Monitor competitors and industry trends, work with in-house analysts to develop metrics, interpret data, devise corresponding market strategies, and present recommendations to business leaders. Develop, support and prove/disprove hypotheses using quantitative and qualitative techniques. Clearly presenting research results and recommendations using various software applications.


Capital One recruits leaders with strategic, action-oriented styles who are gifted at building strong relationships across the enterprise, catalyzing change, and making great things happen. As the successful candidate, you are passionate about customers, technology, business strategy, and data and governance. You are able to identify the right balance between a focus on developers and customers and business value. You are an inspirational people leader, ready to build a team of strategic product managers. Most of all, you possess the highest ethical standards, accompanied by a balanced ego and unwavering integrity.

We'd love to hear from you if you have:

  • Practical application of Human Centered Design
  • Accomplishment as a people manager and a self-starter attitude
  • Agile product management experience
  • The ability to integrate business knowledge and analytical insight to develop sound options and "sell" recommendations
  • Comfort with establishing relationships across levels within organizations, including executive interactions
  • Experience in major technology project deployments
  • Experience developing a platform and APIs to be integrated across enterprise-wide systems
  • Strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
  • Ability to work autonomously in a complex environment that includes multiple simultaneous projects
  • Experience managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
  • Experience developing and managing online applications
  • A proven track record in delivering products that deliver substantial value

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 8 years of experience in digital product management

Preferred Qualifications:

Bachelor's Degree in Computer Science or Engineering

- MBA or Master's degree

- 5-8 years of experience translating business strategy and analysis into consumer facing digital products

- 5-8 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).