West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Associate, Process Management (Card)

We are seeking a highly-talented and adaptable Process Manager to join the Installment Lending team, with a focus on Business Operations. We are looking for a creative professional with a passion for process, communications, analysis, stakeholder engagement and the energy to effect organizational transformation.

The role will encompass a variety of areas and activities, including working closely with vendors, cross-portfolio program management, process build-out and management, well-managed activities, continuous improvement efforts, and metrics and communications. Exceptional skills in written communications, developing and sustaining organizational performance scorecards, process management, and technology acumen are a must.

This role could be for you if you thrive in a fast-paced environment while solving complex problems, can manage multiple priorities, and deal well with ambiguity.

What You Will Do

In this role, you will work on a wide variety of projects supporting the goals of the organization. You will work with senior leaders to execute on the organization's strategy and priorities and partner with functional leaders' in support of specific goals.

• Collaborate with various departments (such as our vendors) in different locations to develop and execute effective processes
  
• Maintain knowledge of operational procedures and ensure documentation is relevant and updated
  
• Perform quality assurance routines on existing processes
  
• Proactively identify and mitigate risk by implementing well-managed processes and the use of quality management tools
  
• Assist with the creation of metrics to measure the efficacy of Flex Pay processes
  
• Provide oversight of the daily process flow including process performance, analysis, and responding to breakdowns as needed
  
• Identify trends in customer feedback to create opportunities to improve existing processes
  
• Leverage well managed tools to document key processes
  
• Drive progress on organization-wide and/or high-level initiatives and ensure crucial deadlines are set and met
  
• Work closely with the leadership team to coordinate the implementation of strategy and policy goals in accordance with leadership direction
  
• Set and align internal processes, standards and resources to strategic direction and to advance the purpose of the organization
  

Basic Qualifications:

• Bachelors' degree or at least 2 years of process management experience
  
• At least 1 year of experience with documentation
  

Preferred Qualifications:

• 5+ years of process management experience
  
• 2+ years of well managed process tool experience (SIPOC, RACI, Process Maps)
  
• 2+ years of experience with risk management
  
• BPM, Six Sigma, Lean or PMP Certification
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).