Rapid Rehousing Lead Case Manager
Rapid Rehousing Lead Case Manager
Full Time Professional
Headquarters - Walter Reed, WASHINGTON, DC, US
Housing Up (HU) is one of the leading non-profit organizations in Washington DC providing the full spectrum of housing and supportive services to more than 700 homeless and at-risk households, so that they can transform their own lives. Housing programs include permanent supportive, rapid rehousing, transitional, and affordable rental housing. Supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills, and youth programming.
The Rapid Re-Housing (RRH) Lead Case Manager (LCM) is a member of the RRH leadership team for Housing Up. This position supports the Directors of Rapid Re-Housing and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Supervisor to provide training and oversight to Rapid Re-Housing teams. The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants. This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of homeless families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.
In this role, the LCM is focused on two main objectives – to serve as a team leader and to provide case management to program participants.
Serve as a Team Leader
• Assist the supervisor with regular review of case files, case notes, and other pertinent information for quality assurance.
• Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HMIS and CATCH.
• Collaborate with the Directors and Case Manager Supervisor concerning critical program information, community resources, training needs, and other information related to program management.
• Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.
• Maintain high standards for personal caseload, which will serve as an example to fellow case managers.
Provide Case Management to Program Participants
• Complete regular assessments of family strengths and needs and identify supportive and accessible services that meet the immediate needs of the family.
• Provide intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model.
• Assist families in identifying the steps required to accomplish goals in order to move towards greater self-sufficiency.
• Complete monthly home visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
• Work with the resident to resolve issues around lease and/or program rules with the landlord.
• Work collaboratively with the landlord to ensure resident needs are met.
• Provide referrals as needed to supportive services and work collaboratively as a team to advance the goals of the resident.
• Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to the resource directory/database.
• Maintain current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up.
• Capture daily and monthly statistics and other required reports as directed.
• Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success.
• Attend staff meetings and other meetings as required by supervisor.
• Other duties as required.
• Bachelor’s degree in human services related field required
APPLICABLE EXPERIENCE, KNOWLEDGE, AND SKILLS
• Two years of experience in the social/human services field.
• Demonstrated experience working with the Rapid Rehousing/FRSP model.
• Working knowledge of the strengths-based, client-centered approach.
• Demonstrated cultural competence.
• Excellent interpersonal and conflict resolution skills.
• Excellent listening and problem-solving.
• Strong oral and written communication skills.
• Knowledge of community resources available to families.
• Strong organizational skills.
• Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment.
• High confidence level in working independently.
• Possess and maintain a positive, solution-oriented approach.
WORK ENVIRONMENT/PHYSICAL EFFORT
• Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood.
• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.
• Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate client case management needs and perform visits on evenings and weekends as needed.
• Must be available to participate in after hours on-call rotation and be on call during inclement weather.
• Knowledge of MS Office software (e.g. Word, Excel, PowerPoint).
• Valid driver’s license and vehicle is required, as well as proof of auto insurance.
• May require some weekend and evening hours.
• Requires comfort level in providing programming in a site-based building where HOUSING UP is the landlord and residents hold individual leases.
SALARY AND BENEFITS
Housing Up offers a competitive salary & benefits package including health insurance, a retirement plan, paid vacation, sick leave, telework opportunities and commuter benefits.