Senior Associate, Leadership Development Programs Operations Lead

Capital One
McLean, Virginia
Sep 14, 2021
Oct 14, 2021
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Senior Associate, Leadership Development Programs Operations Lead

Senior Associate, Leadership Development Programs Operations Lead

The Enterprise Learning & Development team is seeking an Operations Lead to join our team and drive exceptional leadership development experiences. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. If you are excited about helping others learn and building engaging experiences, you may be a fit for our team!

In this role, you will lead the operations for our Emerging Leader Development Program (ELDP) for high potential Senior Manager and Director level talent. You will be responsible for ensuring this cohort-based learning experience maintains it's high participant scores and best-in-class reputation. You will also execute multiple cohorts with end-to-end project tasks and manage critical stakeholder and external vendor relationships. Additional support of other leadership programs will happen on an ad-hoc basis.

The ideal candidate has excellent program management skills, learning experience design expertise, strong attention to detail and enjoys working autonomously in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!

  • Coordinate and manage all program logistics and planning, including event planning, drafting and sending program communications, managing calendar invites, scheduling speakers, overseeing onsite and virtual logistics
  • Execute multiple cohorts of up to 40 participants each, with a high level of attention to detail and exceptional learner experience
  • Measure program impact through assessments and data analysis, and make recommendations for enhancements
  • Develop and maintain relationships with external vendors and stakeholders

Our ideal teammate is someone who:
  • Owns their work, drives efficiencies and delivers exceptional experiences with a constant eye towards improvement
  • Proactively digs into details while also understanding the big picture
  • Makes continuous improvements & solves complex problems for program success
  • Uses judgment to prioritize within the constraints (time, budget, resources)
  • Communicates clearly and regularly with stakeholders, and with customized messaging for different groups/levels
  • Focuses and delivers on customer (learner) needs while balancing different stakeholder viewpoints
  • Exhibits curiosity and proactively learns about leadership skills from external sources
  • Is collaborative, positive, and solutions oriented with an ability to navigate the organization

Basic Qualifications/Skills:
  • Bachelor's Degree, or at least 1 year of experience managing learning programs.
  • 2+ years' experience in Program Management, or Process Management.
  • 1+ year of experience working with Google Suite.

Preferred Qualifications:
  • Bachelor's Degree in Learning and Development, Leadership Coaching, or Human Resources.
  • Experience leading cohort-based learning programs.
  • At least 2 years of experience in Project, or Process Management using Agile practices and human centered design.
  • Proven ability to work in fast paced environment without supervision.
  • Capable of working on multiple projects while maintaining close attention to detail.
  • Effective problem solving and strong interpersonal skills.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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