Market Community Engagement Lead - MidEast Region

Capital One
Washington, District of Columbia
Sep 14, 2021
Oct 14, 2021
Full Time
Georgetown Cafe (19005), United States of America, Washington, District of Columbia

Market Community Engagement Lead - MidEast Region

Capital One is currently seeking a Market Community Engagement Lead who will be responsible for establishing and building local relationships and building brand awareness in our MidEast Café region (MI, IN, OH, KY, VA, DC, Southwest PA). As a company we will be focused on expanding our banking presence. We are looking for a talented individual that has the ability to work in a fast paced, always changing environment, and deliver results that will impact the future of our Bank. As a part of this organization you will be on the forefront of engaging with our customers and influencers in your specific market and shaping the strategy of our local partnerships.

Capital One's objective is to lead the digital reinvention of banking and serve consumers' growing desire to bank digitally on their terms. We are seeking an inspiring leader who combines executive vision with field execution.

The Market Community Engagement Lead will be accountable for establishing and maintaining existing trust-based relationships with local civic, businesses, non-profits, and governmental organizations and will serve as the face of our brand within the community. This individual will work closely with the Market Executives (Regional Managers) and the Café Managers to become market experts and create local market strategies that result in building brand awareness, customer engagement, and driving traffic. This individual will lead Café team's in the execution of events both inside and outside of our Café's, while also bringing new relationships and business to the market. Must be able to travel up to 50% and attend regional and national meetings and events.

The ideal candidate for this position is an authentic team player who's passionate about the Customer experience, community engagement, Diversity, Inclusion, and Belonging, and engagement efforts. We are looking for someone who is self-motivated and self-directed, has strong problem solving skills, excellent communication skills, and the ability to adapt to a changing environment. We are seeking someone who resides in and has the ability to establish networks within our growing Mid-East market (MI, IN, OH, KY, VA, DC, Southwest PA).

  • Own intent and strategy for market-wide and Café-specific events inside and outside of Café and maintain a regional calendar in partnership with our programming team.
  • Build local brand awareness and execution strategies side-by-side with Café teams and internal/external partners, and then work with Café teams to bring them to life
  • Network and bring new relationships to the market through compelling storytelling and communicating our objective
  • Partner with Market Executives (Regional Managers) and Café Managers to develop market level and neighborhood profiles while identifying key stakeholders
  • Work closely with Community Impact and Investment and External Affairs to determine top community partners for volunteerism and brand leverage
  • Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward
  • Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc.
  • Deeply understand the team budget and how events/sponsorships will positively impact return on investment
  • Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed.
  • Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind
  • Champion the voice of the Ambassador and Customer and share upward with the Program Management team members
  • Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout

Basic Qualifications:
  • High School Diploma, GED, or Equivalent Certification
  • At least 3 years working in Customer-facing environment (Retail or Hospitality)
  • At least 2 years of project management or process management experience
  • Strong execution and planning skills

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • 5+ years working in customer-facing environment (Retail or Hospitality)
  • 5+ years of project management or process management experience
  • 2+ years of business development experience
  • Experience with contract negotiation and management
  • Ability to lead new business initiatives from ideation through implementation
  • Strong project management skills
  • Experience with Agile methodologies and use of JIRA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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