Partner Arms 3, Washington, DC, US
Do you believe that housing is a basic human need? Are you excited about the possibility of helping families access permanent housing options in the District? If so, then the Housing Team at Housing Up is looking for you!
As one of the leading non-profit organizations in Washington, DC, Housing Up serves a unique need by developing affordable housing and providing supportive services. We provide case management services to over 500 families who participate in our permanent supportive, rapid rehousing, transitional, and affordable rental housing programs.
The Housing Services Coordinator has the opportunity to serve as a guide to program participants who are on their housing journey, with the ultimate goal of locating client-specific permanent housing. The Coordinator also recruits potential landlords and maintains strong relationships with existing landlords. Finally, the Coordinator serves as a reliable partner to the case management team, with the goal of ensuring that each family’s comprehensive housing needs are met. Through this multi-faceted and collaborative approach, in 2017 the Housing Services Team successfully helped 120 families obtain permanent rental housing in the District, with most signing a lease within 60 days.
Initiative -You should be comfortable with taking action without being asked or required to, achieving goals beyond your job requirement, being proactive, and taking prompt action to accomplish objectives.
Planning and Organizing – You should be very organized, be able to set priorities and determine what additional resources are required to do the job, and be able to create the plan necessary to successfully complete the task.
Building Trust- You should be comfortable interacting with others in a way that gives them confidence in your motives and those of Housing Up. Others should be able to see you as being direct and truthful, with an ability to keep confidence, promises, and agreements.
Resourcefulness- You should be able to demonstrate an ability to pool resources from the community and to tailor those resources in a way that will meet the participant’s needs.
• Conduct landlord outreach throughout the District and cultivate existing relationships with landlords to increase the number of available units for Housing Up clients
• Assess the housing needs of families referred to Housing Up’s Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH) Programs
• Locate units that match the housing needs of families and conduct initial unit inspections for code compliance and violations, with completion of appropriate documentation
• Conduct lease-up meetings with landlords and tenants, explaining the roles and responsibilities of each party
• Coordinate with Housing Up case management teams to coordinate the relocation of families
• Work collaboratively with Housing Up’s case management team and tenants to address and resolve tenant and landlord issues
• Support the case management teams in providing individual and group education sessions on housing related topics such as household maintenance, timely rental and utility payments, and tenant rights and responsibilities
• Complete all required paperwork, data entry, communications, and filings, and report housing stability, landlord challenges, home visit maintenance reports and resolutions, and other programmatic information to the Director of Housing Services
• Complete other tasks as assigned, in order to support Housing Up
• Bachelor’s degree in a human services field
Applicable Experience, Knowledge, and Skills
• Prior experience working in housing services for homeless individuals or families is strongly preferred
• Demonstrated knowledge of the rental real estate market in Washington, DC
• Strong interest in and ability to work well with underserved families
• Strong attention to detail and ability to follow required housing procedures
• Excellent interpersonal and conflict resolution skills
• Strong oral and written communication skills
• Ability to work well both independently and as a member of a team
• Basic computer skills (Microsoft Office, internet, email) and previous experience with maintaining databases
• Strong organizational skills
• Valid driver’s license and vehicle required, as well as proof of auto insurance
Work Environment/Physical Effort
• Must be willing to travel to different locations throughout Washington DC
• Housing Up office hours are 9am-5pm, but housing coordinators are expected to adjust their schedules to accommodate the needs of the team/family on evenings and weekends as needed
• Ability to sit/stand for prolonged periods
• Ability to lift 20-30 pounds
Salary and Benefits
Housing Up offers a competitive benefits package including health insurance and a retirement plan, paid vacation, sick leave, and commuter benefits.