IT Specialist (CUSTSPT)

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 14, 2021
Closes
Sep 15, 2021
Function
IT
Hours
Full Time
Duties

Summary

This position is in the Office of Mission Support.

If selected, you must work at the location stated in this announcement.

About the Office of Mission Support: OMS

Learn more about this agency

Responsibilities

At the entry level of this position, you will:
  • Implement new system hardware and software, and develop standard operating procedures for use.
  • Diagnose and resolve computer related problems in response to customer related incidents.
  • Serve as Project Officer, Contracting Officer Representative (COR) or Contracting Officer's Technical Representative (COTR).
  • Provide customer support for problem solving, integrating and managing functional operations of multiple computer systems, software packages, networks and applications programs.
  • Develop outreach strategies and materials to communicate information about system changes.

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled.

Travel Required

Occasional travel - You may be required to travel up to 25% of each month.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • If you are selected, a pre-employment background check is required.
  • Position has education requirements--see Qualifications/Education section.
  • You must submit a resume and required documents--see How to Apply section.
  • EPA and non-EPA applicants must submit transcripts/course listings.


This position is designated as High Risk and requires a background investigation. Unless an appropriate background investigation is already on record with the Office of Personnel Management, you must undergo a background investigation. All conditions of the pre-employment security process must be met before an official letter of employment can be issued with a report for duty date.

You must meet time in grade requirements no later than 30 calendar days after the closing date of this announcement.

Qualifications

To qualify for this position, you must have either:
-IT-related experience demonstrating each of these four competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations;
OR
-a bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. For information about accreditation requirements, visit EPA Announcement Policies and Procedures .

In addition to the basic requirements above, you must meet the following requirements:

To qualify for the GS-12 level, you need to have at least one year of full time experience equivalent to the GS-11 level defined as providing customer support in the areas of software, hardware, networks and/or applications programs; and applying established information security/information assurance policies, processes, and practices in accomplishing information technology (IT) customer support requirements.

Your answers to the online assessment will be used to evaluate your competencies in the following areas:
  • Ability to implement new system hardware and software.
  • Skill in written communication.
  • Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support.
  • Skill in maintaining problem tracking and resolution databases.
  • Skill in oral communication.
  • Knowledge of contract management.
  • Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support.
  • Skill in written communication.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

If you have part-time work experience, read this: EPA Announcement Policies and Procedures .

Education

This job does not have an education qualification requirement.

Additional information

This position is in the bargaining unit.

Are you a Displaced Federal Employee? If so, please read the Required Documents section and visit the EPA website for additional information: EPA Announcement Policies and Procedures

Diversity, equity, and inclusion are core values at EPA. Our excellence can only be fully realized by staff who share our commitment to these values. Successful candidates are committed to advancing equity and inclusion in the Agency's workplace and mission. We encourage applications from candidates with a variety of personal experiences, values, and worldviews that arise from differences of culture and circumstance. At EPA, diversity is a vital element in bringing a balance of perspectives to bear on every challenge we face. We are committed to creating a diverse workforce because we know that the individual strengths and abilities of our employees make us a stronger organization. The more inclusive our employee base is, the greater the variety of ideas that are generated, and the more representative we are of the nation we serve. To learn more about how EPA values and supports our diverse workforce, visit Equal Opportunity Employment at EPA .

If you are selected, travel, transportation, and relocation expenses will not be paid by EPA. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.

This position has portable work. If selected for this position, you may be authorized to telework after meeting eligibility requirements if approved by the supervisor/manager. Telework is available based on agency policy and/or applicable collective bargaining agreement which may not allow for full-time telework. NOTE: The agency is currently utilizing maximum telework flexibilities due to COVID. Once normal operations resume, you will be required to report to the location stated in this announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications section. If you meet basic qualification requirements, your application will be further evaluated based on your answers to the online assessment. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for the position and an applicable score assigned.

We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. If you are referred for consideration, you may be subject to additional assessments.

NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledge, Skills, and Abilities (KSAs). However, your resume should clearly show possession of these competencies.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
High Risk (HR)

Trust determination process
Suitability/Fitness

Required Documents

Documents to be submitted online:

NOTE: You should ensure your social security number, date of birth, and any other personal information are redacted.

-- Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section. In describing your experience, you need to be clear and specific. We may not make assumptions regarding your experience.

-- Responses to the online assessment questionnaire (you must complete this online - it is not a document you need to upload).

--College transcripts - required to submit either unofficial transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned. NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA. IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.

-- Displaced Federal employees under CTAP: copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, tenure, and duty station.

-- Notification(s) of Personnel Action (SF-50) - You are required to submit SF-50(s) that includes Position Title, Grade or Level, and Duty Station. The SF-50(s) must prove you are eligible to apply for the position and have met time-in grade:
• ELIGIBILITY - You must provide SF-50(s) demonstrating that you meet the criteria in the Clarification from the Agency section at the top right of this announcement. (The most common eligibility requirements are Permanent employees [Block 24/Tenure on SF-50], Competitive Status [Block 24/Tenure and Block 34/Position Occupied on SF-50], In the Office of [Block 22/Name and Location of Position's Organization on the SF-50] and In the Commuting Area [Block 39/Duty Station on the SF-50].)
• TIME-IN-GRADE - If you are applying for a higher grade, you must provide SF-50(s) demonstrating you have completed a minimum of 52 weeks in a position at the next lower grade. The next lower grade is identified in the Qualifications section of this announcement. (Some examples of SF-50s that can prove you've met time-in-grade include promotions, within-grade increases, and SF-50s dated a year apart within the same grade/job.)

-- Performance appraisal - You are required to submit your most recent completed annual performance appraisal, dated within the last 18 months (if it is not dated within the last 18 months, or you have not received a performance appraisal, you must upload a signed/dated explanation why). NOTE: You only need to upload the page that shows the overall rating and manager/supervisor's signature that certifies the rating at the time it was given, not the entire document. If your performance appraisal was conducted virtually, a supervisory email certifying your end-of-year review/rating was completed and the date it occurred is acceptable documentation in lieu of the supervisor's signature on the performance appraisal document; the overall rating must also be provided on either the email or the performance appraisal document.

To learn more about submitting documentation, visit Uploading Documents to USAJOBS .

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