Branch Banking Specialist

Shore United Bank
Centreville, MD
Sep 12, 2021
Sep 15, 2021
Accountant, IT
Full Time
Shore United Bank is seeking a Branch Banking Specialist to join our team. A Branch Banking Specialist is a front-line, customer facing position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The representative is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers. Additional duties as follows:Essential FunctionsAssistclients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.Promotetimely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelinesEstablishnew banking relationships through conversations based on their financial needs.Provideaccount servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.Recommendbank products and services to customers by having beneficial conversations during daily transactions.Opennew consumer and business accounts including CDs, IRAs, and safe deposit boxesAdhereto compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.Assistsales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.Workclosely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.Representthe Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.CompetenciesAttention to detailCustomer focusIntegrityPatienceProfessionalismTeam playerProblem solverConflict ResolutionTime managementLeadership SkillsOrganizedAbility to adapt and learn quicklyAbility to work under pressurePosition Type/Expected Hours of WorkThis is a full-time non-exempt position, Monday through Saturday.Required Education and ExperienceHigh school diploma or GED equivalent required.Prior bank teller experiencePrior experience in a cash handling and customer service role requiredPreferred Skills and QualificationsExcellent verbal communications skillsExcellent customer service skillsAbility to work in a fast-paced team environmentDetail oriented with a high degree of accuracyAbility to maintain confidentiality with customer informationProficient computer skills; specifically, Microsoft Office Suite and Outlook desiredStrong knowledge of bank products and servicesStrong knowledge of bank policies and proceduresPrior experience in a supervisory role or leadership skills would be helpfulAdditional Eligibility QualificationsKnowledge of Jack Henry, Xperience or other banking softwareTravelThis position requires routine local area travel to attend ongoing training, community events, and staff meetings.Company BenefitsJoin a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to workComprehensive benefits packing including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!401k savings plan with up to a 4% company matchEmployee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.Opportunity for growth and advancementPaid training program and continuous training sessions throughout the year on various topicsGenerous paid time off and paid sick timeCommunity involvement opportunitiesShore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.Shore United Bank: Good things are happening here. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.Powered by JazzHR