Special Events Representative On Call - Asian Marketing (Maryland)

Maryland Live Casino
Hanover, MD
Sep 12, 2021
Sep 15, 2021
Full Time
Overview Do you want to earn extra money? Would you like to work Live! Casino Events & Promotions? Apply for the Special Events Marketing Representative On Call position. Pays $15.50 hourly Offers flexible scheduling! Must be fluent in either Chinese, Vietnamese, or Korean Function (Scope and Main Purpose of Job) The Special Events Representative - Asian Marketing provides superior customer service to all our guests. This position will work closely with marketing department to accomplish the vision of all marketing programs. Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here Specific Responsibilities and Duties * Complete training on all promotional systems as directed by supervisor * Oversee setup/breakdown for events & promotions * Engage with guests in a friendly and professional manner * Answer all customer inquiries * Responsible for promotional inventory day of execution * Record customer information within the program database * Ensure that all items given to guests have been properly redeemed and accounted for on their players accounts using gaming system * Assist and troubleshoot any issues guests may have at promotional kiosks during a promotion * Give detailed report to supervisor on strengths and opportunities that took place during the event/promotion * Ensure all marketing programs are successful from beginning to end * Offer support and solutions to guests in accordance with the company's customer service policies Qualifications Job Requirements (skills, knowledge, and abilities) * Upbeat & Positive Attitude * Team Player Work/Educational Experience * High School Diploma or equivalent2 years of guest interaction, customer service or administrative support experienceOr an equivalent combination of education and experience * Must be fluent in either Chinese, Vietnamese, or Korean.#06022021

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