IT Field Support Technician

CACI International
Reston, VA
Sep 12, 2021
Sep 15, 2021
Full Time
IT Field Support TechnicianJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalWhat You'll Get to Do:+ Image, configure, and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; manage OS, BIOS, disk and data encryption.+ Install and troubleshoot end user apps and certificates.+ Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions.+ Properly document actions in trouble tickets and meet all SLAs.+ Patch network ports, trace lines, install network switches.+ Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers.+ Install and configure VOIP phones and voicemail, troubleshoot phone issues.+ Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues.+ Plan for user moves, including connectivity, computers, and phones.+ Maintain and troubleshoot local security/badging systems.+ Prepare obsolete assets for disposal.+ Assist other IT teams as needed.+ Install network equipment and patch network cables.+ Support in-person and virtual meetings using tools such as Skype, Teams, and Zoom, as well as room audio/visual equipment.You'll Bring These Qualifications:+ Requires bachelor's degree or equivalent and at least five years of relevant experience.+ Must be proficient with Windows desktop operating systems, as well as Dell hardware.+ Must be proficient with Microsoft Outlook.+ Must have a solid understanding of network communications.+ Must have excellent written and verbal communication as well as customer service skills.+ Must have the ability to work independently and with minimal supervision.+ Must have excellent time management skills.+ Must be able to obtain secret clearance+ Must possess the ability to effectively communicate with end users by telephone and email.+ Must be familiar with Skype, Teams, and Zoom+ Experience with audio/visual systems desiredThese Qualifications Would be Nice to Have:+ BitLocker and Windows Hello support+ OneDrive, Skype for Business and Office 365 experience+ Cisco Call Manager experienceWhat We Can Offer You:+ We've been named a Best Place to Work by the Washington Post.+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.+ We offer competitive benefits and learning and development opportunities.+ We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.+ For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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