Customer Service Representative

Cyprus Air
Lorton, VA
Sep 12, 2021
Sep 15, 2021
Customer Service
Full Time
Cyprus Air is a Heating and Air Conditioning company serving the VA, MD, and DC metro area since 1967. We are a stable, family-owned business that treats our employees like family.We're currently seeking 3 full-time Customer Service Representatives to join our team.Job ResponsibilitiesManage multiple tasks simultaneously, primarily enhancing the customer experienceFacilitate effective communication across the organization ensuring the right people are involved, with the right level of information needed to make decisionsResolve product or service problems by clarifying the customer complaints, determining the cause of the problem, selecting and explaining an effective solution, expediting correction, and following up to ensure resolutionAnswer high volume of incoming callsFollow communication procedures, guidelines and policiesAssist with scheduling appointments, ordering, receiving, tracking, and reportingQualificationsTwo years sales experience (retail sales preferred) with superior customer service skillsPositive, energetic, confident, and results-driven personalityExcellent follow through, detailed-oriented, and resourcefulAbility to multi-task and work independently in a fast-paced environmentComputer skills including Microsoft Outlook, Google Docs and Calendar, Point of Sale systems and other internal systemsAbility to thrive in a growing, changing environmentFlexible, adaptable, and available to work weekends and eveningsThe initial schedule will be Monday through Friday, and new hires must have availability to work evenings and Saturdays as needed once they are fully trained.

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