Customer Service Rep

Employer
Lincare
Location
Fredericksburg, VA
Posted
Sep 10, 2021
Closes
Sep 15, 2021
Ref
86349790
Function
Customer Service
Industry
Other
Hours
Full Time
**Generous Sign-On Bonus Offered to Eligible New Hires**work directly with medical professionals and physicians to facilitate patient careadvocate for and work in lockstep with chronic patientspartner with physicians and other health care providers to facilitate the ongoing medical care of their patientsmake a difference in the growth of an organization and the quality of care they offer their patientswork for an organization that rewards success and fosters a culture of promotionJob Responsibilities include:Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient populationSubmitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departmentsPreparing and analyzing the billing and setup paperwork for patient servicesWorking closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organizationRecommending potential products or services to management by collecting patient information and analyzing customer needsActively participating in the training of new customer service and sales personnel#CSRHigh school diploma or GED requiredAbility to learn and apply market and product information, as well as patient billing and insurance requirementsProblem solving skillsDocumentation skillsListening skillsAdept at resolving conflictAbility to analyze informationMultitasking capabilitiesComputer and technological literacyPositive and professional personal imagePhysical Demands:This employee must occasionally lift and/or move up to 25 pounds.