Sterling Member Service Representative I (Part-Time)

Apple Federal Credit Union
Sterling, VA
Sep 13, 2021
Sep 15, 2021
Accountant, IT
Full Time
Why Join Apple?Named 2021 Washington Post Top WorkplaceNamed 2021 Best-In-State Credit Union and Best Credit Union in Northern Virginia by ForbesNamed a 2020 Best Credit Union to work for by the Credit Union JournalState-of-the-art facilities Headquarters FacilityCompetitive Compensation package (5% 401 k Match / Pension Plan/ Tuition Reimbursement)Internal Career Development opportunitiesDiverse, friendly work environment, progressive management staff20 branches in Northern Virginia with easy commuting distanceJob Duties:Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Candidates who meet the requirement must be able to commit to two 40 hr week training schedule upon being hired Responsibilities:Give prompt, efficient, and accurate service in the processing of all transactions such as deposits, withdrawals, loan payments, and account transfers. Balances checks and cash to daily cash received vouchers.Provide member basic account information on Loans and Share products or existing accounts as needed.Identify opportunities for cross-selling and offer Potential Sales Opportunities (PSO's) accordingly.Remain cognizant of and adhere to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.Inputs data using PC.Perform other Member Services and clerical duties as assigned by the Branch Manager or Assistant Branch Manager.Qualifications-all required unless otherwise noted:High school diploma or equivalent (GED).Minimum (12) twelve months financial institution or cash handling experience.Excellent oral and written communication skills.Excellent interpersonal and member/customer service skills.Ability to learn and cross-sell credit union products and services.Attention to detail.PC proficient including Microsoft Word/Windows.Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Equal Opportunity: Apple Federal Credit Union values, encourages and implements diversity in the workplace.#IND21Job Type: Part-TimeHours: Available Monday - Saturday: based on business needs.Location: 21361 Gentry Dr. Sterling, VA 20166 Apple Federal Credit Union values encourage and implement diversity in the workplace.As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.All selected candidates will be subject to credit and background checks to determine employment eligibility.

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