Part Time Weekend Concierge - The Kennedy Warren

B. F. Saul Company
Washington, DC
Sep 12, 2021
Sep 15, 2021
Accountant, IT
Full Time
B. F. Saul CompanyEEO/AA/M/F/Vet/Disability.Location Washington, DCCity WashingtonState DCID 1583OverviewUnder the direction of the Assistant General Manager, the Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This is a weekend part-time position for the 3pm-11pm shift.Duties & ResponsibilitiesDuties will include, but are not limited to the following:Have a gracious approach to all activitiesPresent a professional image at all timesGreet and respond to resident requests and inquiresWork to address resident concerns in accordance with the company's customer service standardsEnsure that only authorized individuals enter the buildingManage multiple phone lines and direct them to the appropriate destinationAssist with resident packages and mailQualifications & SkillsJob Requirements (Skills/Abilities):Ability to multitask without errors.Strong time management skills.Demonstrated experience in provided superior customer service in a luxury environment.Ability to work in both a team environment and independently.Demonstrated ability to respond and handle emergencies.Ability to professionally resolve customer service issues.Strong listening skills, excellent verbal and written communication, and proactive communication.Ability to work under pressure while handling multiple tasks and maintaining excellent customer service.Strong organizational skills with attention to detail.Ability to quickly adapt to various situations and adjust priorities as circumstances change.Ability to quickly connect and build rapport with others.Microsoft Office proficiencyAbility to assess a situation, show good judgment and resolve conflicts.Ability to speak English fluently and ability to write in basic EnglishPhysical Requirements:Must be able to lift 25 lbs. or more.Regularly required to talk and hear.Required to stand for prolonged periods of time and walk long distances.Occasionally required to sit, climb stairs, stoop down, and bend down.Experience:High school diploma or equivalent (GED)Related experience as a concierge, leasing, resident services or a strong customer service backgroundExperience with Microsoft Office including Outlook, Word, Excel and Internet ExplorerKnowledge of Yardi is a plusEducation / Licenses / Certifications:High school diploma or equivalent (GED)BFS7501PI146686186

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