Engagement Manager- Government Services

Employer
Akamai Technologies
Location
Reston, VA
Posted
Sep 09, 2021
Closes
Sep 15, 2021
Ref
86359874
Hours
Full Time
Would shaping the online strategies of Government organizations excite you?Would you like to work with cutting-edge technology?Join our prestigious Government Services teamOur Government Services team supports government customers in the United States and Canada, including Department of Defense (DoD), Civilian, State and Local and Education (SLED). Working in partnership with our colleagues, we combine cutting edge web acceleration and security technologies with bold innovation to maximize the value customers receive from our edge Platform.Partner with the bestAs an Engagement Manager, you will maximize value, retention and growth throughout the customer lifecycle. You will help build, innovate and evolve customers' performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.As an Engagement manager- Government Services, you will be responsible for:Establishing key strategic relationships, building and maintaining a project pipeline and delivering customer targets effectivelyPartnering with pre-sales to educate customers on Akamai services and solutionsMaximizing customer satisfaction, retention, and growth based on the customer's needs and business requirementsBeing the central point of contact for the customer and cross-functional teamsOwning program management and being a trusted advisor, ensuring customers get maximum value out of Akamai solutionsDo what you loveTo be successful in this role you will:Have US CITIZENSHIP due to legal requirements of our customer baseDemonstrate an understanding of consulting process to identify the best solutions and ensure customer successShow experience managing and delivering technical customer projects successfullyDemonstrate understanding of network technologies, web performance, web security, methodologies or architecturesBe a natural communicator with an ability to build trusting relationships and ensuring customer successBe a team player with an ability to work independently and as part of a remote teamPossess an excellent technical aptitude and a desire to constantly learn new technologiesWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.Working with usAt Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavoursOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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