Sales Support Representative I - Hardscape/Stone
Company Overview:Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the US and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun!Position Overview:We are seeking a Sales Support Representative to provide sales support to the SiteOne team and handle customer needs.IN THIS ROLE YOU WILL:Provide sales support to Key Account Managers and Business Develop ManagersHandle day to day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phoneDevelop deep and lasting relationships with customer personnel via phoneMay manage a small book of business. Responsible for growing gross margin in book of business year over yearLeverage solution focused sales tools and processes to maximize growth with assigned accountsMaintain appropriate professional and technical knowledgeEnsure that customers are aware of and fully utilizing all of SiteOne's capabilities including SiteOne University, vendor support, and Partner's ProgramResolve customer complaints by investigating problems and developing solutionsMaintain high level of customer satisfaction with assigned accountCommunicate with Business Development Managers, Key Account Managers, Store Personnel, and Line Of Business SpecialistsSkills We Are Seeking::Knowledge of sales cycle and solution selling techniquesAbility to communicate value proposition and differentiate SiteOne's products and servicesStrong communication, organizational and time management skillsKnowledge of industry trendsAbility to think quickly and make decisionPresentation and communication skillsBasic computer skills - Excel, Word, OutlookEDUCATION AND EXPERIENCE:High school, secondary diploma or equivalent requiredCollege degree preferred1 - 3 years of customer service / sales support experience - preferredExperience with hardscape or stone productsPERKS:Medical, Dental and Vision plansPaid Time OffPaid HolidaysCompetitive Compensation401k with company matchCompany paid life insurance, Short Term Disability and Long Term Disability InsuranceProduct DiscountsTuition ReimbursementOpportunity for AdvancementTHE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.