HUB Digital Selling Expert, Tysons Corner - Full Time

BloomingdaleA$ cents A cents ' not A cents " cents s
Mclean, VA
Sep 12, 2021
Sep 15, 2021
Accountant, IT
Full Time
About:Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.Job Overview:If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable, customer oriented, and style conscious professionals. Be a part of a team who work in a store environment while exclusively connecting with customers who are shopping online.As an In-store Digital Selling Expert at Bloomingdale's, your primary objective is to respond to customer's requests to chat while they are browsing on Your goal is to serve as a Bloomingdale's merchandise & service expert, helping customers identify their personal style needs, answering general questions, and ultimately guiding their purchasing decisions while online. Through various technology applications, you will reconnect with those customers and continue to offer your service and inspire additional shopping opportunities. By leveraging technology on POS, you will promote and sell store-only merchandise in addition to the assortment that is offered online.All technology applications to connect with customers will be available on company provided devices.Essential Functions:Flexibility to manage customer interactions coming in through multiple online platformsUses outreach tools to connect with customers and build relationships, inspiring multiple purchasesPut customers quickly at ease; Instantly connect with customers to build comfort and trustConnects customers to instore experts when appropriateIs an expert on product and style, and sells with a confident fashion voiceActively uses styling and selling technology to deliver the customer experience and drive salesSells the Bloomingdale's Loyallist Charge Card as the best way to shop at Bloomingdale'sMaintains positive working relationships throughout the companyCollaborates with other digital selling experts and central team to provide the best customer experienceWorks closely with the Store's Omni Selling team to effectively leverage selling tools, building competence & communitySeeks out product knowledge and shares expertise with peersQualifications and Competencies:High School Diploma or equivalent required1-2 years related experiencePractices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise mannerExcellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levelsAbility to think creatively, strategically and technicallyAbility to work a flexible schedule based on department and Company needsAbility to sell and build a sale through conversational interactionEnjoys meeting and interacting with customers; strong interpersonal skillsAbility to work in a fast-paced environment, handle multiple priorities and learn new proceduresAble to easily engage in conversationSocial ease and quick response to customer needs and inquiriesAble to maintain composure in difficult situationsDetailed oriented about product knowledgeAble to communicate effectively with customers, peers and managementPhysical Requirements:Requires periods of walking, standing, communicating, reaching, crouching and climbing laddersFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactionsFrequently lift/move up to 25lbsThis job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.STORES00

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