Job DescriptionTitle: Sales AdvisorFunction: SalesDepartment: StoreReports to: Department Manager, dotted line to Department SupervisorYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M's business success.Role responsibilities include, but are not limited to:Best Customer ExperienceYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge.Direct Customer ServiceDemonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floorApply a "A< oeHeads up' approach - be aware of customers that require assistance and offer helpUse your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (ie, sustainability efforts, garment collecting)Sales & ProfitYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedStore OperationsKeep the fixtures full and tidy regularly throughout the day to maximize salesEnsure great garment care to sell the products in their best condition at the right timeReplenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed salesEnsure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areasDusting all counters/hard surfaces, removes all spills, trash and debris from storeMaintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfacesMaintaining cleanliness of all bathroom facilities on an as needed basisGarment Processing ProceduresActively process, stock and replenish garments on sales floor and stock roomFold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunitiesUnload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCash Handling ProceduresHandle payments and returnsRing on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePolicy and Safety RoutinesFollow all procedures and routines regarding safety, security and administrative processes in all areas of the storeExecute reductions, price changes, and transfersBest TeamBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environmentGive honest and constructive feedback to your colleagues to develop their skillsWork in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesMinimum Qualifications:High School graduate or equivalent preferred6 months of experience in customer service, preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distanceAbility to climb a ladder and use a step stoolRequirements:Excellent customer service skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerGood communication and organizational skillsAbility to multi-task in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeMust be able to work a flexible work schedule including nights and weekendsFinancial Accountability: NoneIND000SAQualificationsMinimum Qualifications:High School graduate or equivalent preferred6 months of experience in customer service, preferredAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distanceAbility to climb a ladder and use a step stoolRequirements:Excellent customer service skillsAbility to recognize and execute selling opportunitiesAbility and willingness to run a cash registerGood communication and organizational skillsAbility to multi-task in a fast-paced environmentAbility to take initiative to complete tasks and solve problemsAbility to meet deadlinesAbility to manage time and prioritizeMust be able to work a flexible work schedule including nights and weekendsFinancial Accountability: NoneAdditional InformationAll your information will be kept confidential according to EEO guidelines.