Security Officer - K9 (MGM National Harbor)
Location:National Harbor, MarylandPOSITION SUMMARY:It is the responsibility of the Security Officer to ensure the safety and protection of the guests, team members and hotel/casino property while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.POSITION RESPONSIBILITIES/DUTIES:Responds effectively to guest inquiries related to the property and the local area while providing excellent guest service.Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft.Ensures the personal safety and security of team members, guests, and hotel/casino property. Maintains security and safety for assigned areas.Patrols the grounds and checks the premises for suspicious occurrences to prevent theft, violence, infraction rules, fire, and safety hazards.Manages assigned posts, and permits authorized team members to enter property.Checks ID cards of persons appearing underage entering the casino, according to property specifications.Provides information and directions to guests and explains rules and regulations.Interacts with the public in a professional manner when providing assistance, giving directions, and responding to inquiries. Assists with unruly guests and criminals in combative situations.Investigates all accidents, incidents, and complaints.Regulates foot and vehicular traffic and parking, and assists motorists with vehicular problems.Assists paramedics in medical situations. Acts as a first responder, and performs CPR and abdominal thrust maneuvers when needed.Responds to emergencies, such as medical and bomb threats, and to alarms, such as fire and intrusion, by following emergency response proceedings. Communicates emergencies to local police.Guards monetary transactions between Table Games and Cage Operations, and performs gaming drops/transactions, including carrying drop boxes and chip carriers.SUPERVISORY RESPONSIBILITIES:NoneEDUCATION and/or EXPERIENCE:Required:High school diploma or equivalent.One (1) year of customer service experience.Preferred:Previous casino security experience.CERTIFICATES, LICENSES, REGISTRATIONS:CPR/AED Certification.Alcohol Awareness Card.Gaming License/Card.KNOWLEDGE/SKILLS/ABILITIES:Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.Closed Circuit Television Equipment: Knowledge of CCTV equipment in order to ensure security of public property areas.Patrol and Vehicle Security: Knowledge of patrol techniques such as varying patrol routes and times, pace of patrol, and requesting back-up to monitor areas in order to prevent incidents (eg, intoxicated guests, solicitation), and identify safety hazards. This includes knowledge of procedures used to monitor parking areas and driveways in order to identify suspicious activities and vehicles.Loss Prevention: Knowledge of loss prevention policies, procedures, tools and techniques used to prevent and discourage shrinkage due to theft or damage.Safety Orientation: The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.