Ticket Office Cashier (MGM National Harbor)

MGM Resorts International
Herald Harbor, MD
Sep 09, 2021
Sep 15, 2021
Full Time
Location:National Harbor, MarylandIt is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.PRINCIPAL DUTIES AND RESPONSIBILITIES:Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guestsPerform ticket verification prior to entry into exhibit and eventsProvide educated answers to guest questions, and able to furnish detailed information regarding property facilities and servicesResolve guest complaints within the scope of authorityUtilize and balance a cash drawer and ticket sales with various tender typesInterpret and operate numerous computer and ticketing systems with accuracyAnswer multi-line telephones using proper etiquetteOther job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES:Excellent customer service skills as well as interpersonal skills to deal effectively with all business contactsEffectively manage multiple tasks under pressure of deadlines in fast pace environmentAble to take initiative and exhibit flexibilityEffectively communicate in English, in both written and oral formsMINIMUM REQUIREMENTS:Work varied shifts, to include weekends and holidaysPREFERRED:High school diploma or equivalentSix (6) months experience with customer service and cash handlingTicketing experienceExperience working in a similar resort setting