Retail Specialist - Retail

Winchester, VA
Sep 09, 2021
Sep 15, 2021
Full Time
Retail SpecialistAdaptHealth is a premier full-service home medical equipment company in the United States - offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and use technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.Position Summary:Responsible for managing and maintaining the operations of a retail store while maximizing sales, margins, and profitability. Provides superior customer service to every client both in-store and on the telephone in a timely manner. Ensures all operating standards, merchandising and visual programs are maintained daily.Essential Functions and Job Responsibilities:Builds a relationship with each customer using rapport-building techniques.Qualifies each customer with a thorough needs analysis.Educates each customer with comprehensive product presentation.Closes each sale effectively and overcomes objections.Completes and processes all referral documentation accurately and in a timely manner.Always complies with company dress code policyActively listens to patients and handle stressful situations with compassion and empathy always striving to meet patient needs.Ensures retail store is appropriately stocked according to established par inventory levels, and maintains accurate inventory countsMaintains a clean, organized, and well-merchandised showroom that is free of clutter, dirt, dust, boxes, and packing materials.As needed maintains inventory levels and ensures inventory demonstration ready.Stays current on all new product information and actively participates in training activities.Answer all calls and emails in a timely manner, in adherence to their goalsAnswer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needsProcess orders, route calls to appropriate resource, and follow up on customer calls where necessaryComplete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductiblesNavigate through multiple online EMR systems to obtain applicable documentationFacilitate resolution on customer complaints and problem solvingFlexible with the actual work and the hours of operationUtilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To"A' documentsFollows company policies regarding employee purchases, discounts, and the use of coupon codes within the database.As needed cleans the store thoroughly if cleaning duties are assigned by the Cleaning Policy.Maintains all patient records in accordance with HIPPA guidelines.Accurately performs all end of day processing activities daily including end-of-day processing reports, cash drawer balancing, confirmation activities, and end-of-day reports.Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.Develop and maintain working knowledge of current products and services offered by the companyMeets specified sales targets and goalsCompletes assigned compliance training and other educational programs as required.Maintains compliant with AdaptHealth's Compliance Program.Perform other related duties as assigned.Competency, Skills and Abilities:Detail orientedStrong attention to customer serviceAbove average telephone skillsProficient computer skills and knowledge of Microsoft OfficeAbility to work with numbers and balancing dollar figuresAbove average written and verbal communication skillsExcellent business acumen including selling, visual merchandising, and instore promotionsEducation and Experience Requirements:High School DiplomaOne (1) year work related in sales, retail, or medical equipment servicesPhysical Demands and Work Environment:May require bending, stooping, lifting, assembling, and cleaning equipment.Maybe exposed to cleaning solutions as needed to clean storeMay require accessing equipment from high and low levels.Must be able to lift 40 pounds.Working environment may be stressful at times as overall retail activities and work levels fluctuate.May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogenMay be exposed to angry or irate customers or patientsMay be required to travel to other branch locationsAbility to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.BenefitsMedicalDentalVisionPaid Time Off401k#INDPAdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.