Customer Service Representative

Addison Group
Reston, VA
Sep 13, 2021
Sep 15, 2021
Customer Service
Full Time
Location: Greensboro Dr, Mclean, VA 22102 (close to metro on Silver line + lots of free parking)Pay: $17/hrHours: Full-time employment. Day shift, afternoon to night, and night shifts are available based on YOUR availability and preference. (Candidates with nighttime availability are highly desired)Main Overall DutiesResolve client inquires in a timely, accurate, and efficient manner through verbal, email, and live chat functionsWork with clients over email that have difficult situations and concerns about their accountsAssist clients and members on setting up accounts to safeguard sensitive personal and financial informationWork with Members for monitoring questions/concerns to ensure compliance for accountsTeam members will be working with Client Members that are part of company bulk verification groups after submitted customer information is received in bulk and confirming if customers are protected or at-riskResponsible for handling sensitive information and dataThis team operates via email and video. We are NOT a call center environment and that will not be the day-to-day responsibility; new employees on this should have a good comfort level with technology and computer-based operations and should not expect to be on the phone for this purpose.This position requires a background check clear of felonies. Other background items considered on case-by-case basis.BenefitsCompany-provided computer equipmentCompany-sponsored medical, dental, and vision plans for you and your familyThree months paid parental leaveUnlimited paid time off (PTO)Health Savings Account (HSA)401K with employer matchingCompany-sponsored life insuranceEmployee stock option planDiscounted corporate gym membershipCatered lunches twice weeklyAnnual holiday partyMultiple company-sponsored eventsFully-stocked kitchen with nitro coffee, drinks, and snacksMultiple lounge areas and game roomCafeteria in our buildingWithin walking distance of Greensboro Metro station#zr7

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