Staffing Coordinator/Scheduler

Employer
Home Instead
Location
Towson, MD
Posted
Sep 13, 2021
Closes
Sep 15, 2021
Ref
86406233
Function
Program Manager
Industry
Other
Hours
Full Time
Full-TimePosition Level - Entry Salary - $18.00-$20.00/Hour Experience: College degree preferred or one year of related business experience or an equivalent combination of education and work experience may be consideredHigh school graduation or the equivalent is requiredMust possess a valid driver's license Opportunities for additional compensation through shared responsibilities Health Services, Recruiting, Staffing, Health Care, Human Resources, Admin - Clerical Relocation - NoThis is a fast-paced rewarding position requires the ability to multi-task and be a TEAM player.Applicant must have reliable transportation, current driver's license, automobile insurance and both a clean driving/criminal background history Service Coordinator/Scheduler Job DescriptionService Coordinator's primary responsibility is to efficiently coordinate Client schedules with Caregiver availability. Additional requirements for consideration include, but are not limited to the following: Assigning high quality CAREGivers to accommodate client schedules. Work history in related staffing and/or customer service field is preferred All applicants must be organized, detail oriented, demonstrate excellent oral and written skills along with the ability to listen effectively.Critical thinking skill set to resolve client/caregiver needs is a plusAbility to prioritize task on a daily basis in order to meet deadlines effectivelyAbility to work both individually or as a team when required to meet organizational goals This is a fast-paced rewarding position requires the ability to multi-task and be a TEAM player.Applicant must have reliable transportation, current driver's license, automobile insurance and both a clean driving/criminal background history Objective:The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Primary Responsibilities: Reflect the values of Thomas Point Capital, (dba an independently owned and operated Home Instead franchise).Answer incoming calls in a friendly, professional and knowledgeable manner.Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.Follow up with all client and CAREGiver issues to ensure their problems are resolved.Enter and maintain accurate client and CAREGiver records in the software system.Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.Follow up and communicate CAREGiver and client issues to ensure problems are resolved. Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. Secondary Responsibilities: Participate as needed in all CAREGiver meetings Perform any and all other functions and responsibilities deemed necessaryMaintain regular attendance at the office to execute job responsibilities Education/Experience Requirements:High school graduation or the equivalentOne year of related business experience or an equivalent combination of education and work experience may be consideredMust possess a valid driver's license Supervisory Responsibilities:None Knowledge, Skills and Abilities:Must have an understanding of and uphold the policies and procedures established by Thomas Point Capital, (dba an independently owned and operated Home Instead franchise)Must demonstrate excellent oral and written communication skills and the ability to listen effectivelyMust have the ability to work independently, maintain confidentiality of information and meet deadlinesMust demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, quarterly, monthly and yearly workMust have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGiversMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and demeanorMust have the ability to operate office equipment Must be patient and congenial on the telephone Must have computer skills and be proficient in Word and ExcelMust have the availability to work evenings and weekends as requiredMust have the ability to perform duties in a professional office settingMust demonstrate knowledge of the senior care industryEach Home Instead franchise is independently owned and operated.

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