UI/UX Designer - Small Business

Capital One
Mclean, VA
Sep 13, 2021
Sep 15, 2021
Full Time
Center 1 (19052), United States of America, McLean, VirginiaUI/UX Designer - Small BusinessThe Small Business Design team is a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of a small business owner's dream, and providing them with financial tools and guidance that feel exclusively created for every moment in their journey.We collaborate with partners from product, tech, ops, analytics, legal, marketing, and brand teams to bring about a persistent focus on our customers and create elegant, simple products and services that can make a positive impact on the lives of small business owners.Our design team supports three primary workstreams: acquisitions, digital servicing and associate tools. While your day-to-day responsibilities will focus on one of these three verticals, there is a potential for horizontal influence and engagement.Who you are:+ A builder: You like getting your hands dirty to create great experiences around business intent and customer insights+ A learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often+ A multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team+ A partner: You develop relationships with key product and tech partners to build a customer-first experience+ A storyteller: You can weave and share compelling narratives around research findings and design concepts+ An energizer: You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives+ An open book: You're comfortable sharing in-progress work with teammates and partnersWhat you'll do:+ Responsible for the end-to-end user experience and interface design for both the customer-facing and associate-facing Small Business digital servicing product, working closely with PMs, engineers, and stakeholders across the company+ Develop new feature concepts, frameworks, portfolio prioritization, and roadmaps that help drive the strategic definition of the desired user experience+ Develop deep empathy for our customers and use research to inform design solutions+ Translate strategy into concept prototypes to communicate your vision through artifacts+ Provide UX direction for development, testing, and refinement of digital and service prototypes+ Use visual and tangible storytelling to share your discoveries, influence stakeholders, and create energy around your ideas+ Become entrenched in available and defined design systems and apply these in your work where applicableWhat you'll bring:+ Empathy that will empower you to be a customer advocate in our product development processes+ Strong leadership presence to facilitate collaboration between Design and Tech+ Ability to translate user needs and requirements into clear and compelling artifacts+ Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more+ Excellent problem-solving and relationship management skillsYour Design Portfolio:+ Highlights both your UX and your UI work+ Reflects understanding of design principles, systems thinking and industry-standard interaction patterns for responsive web and/or mobile.+ Showcases end-to-end work on digital product design projects - show your process from discovery to delivery+ Gives us a glimpse of what makes you and your skills uniqueBasic Qualifications:+ At least 3 years of experience with user experience designPreferred Qualifications:+ Bachelor's Degree or military experience+ 3+ years experience in the full range of product design, interaction design and visual design+ A compelling portfolio that demonstrates your past work and its impact+ Familiarity with a variety of user research methodologies and how to use them effectively+ Excellent communication and the ability to influence multiple levels of the organization+ Experience designing and shipping web and mobile products that customers love+ Ability to design for any platform (iOS, Android, mobile web, desktop etc.)+ Mastery of design and prototyping tools (Figma, Sketch, Pixate, etc)+ Ability to work well on an ego-free, highly collaborative, and cross-functional teamAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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