Claims Representative, Workers' Compensation - Maryland

The Hartford
Annapolis, MD
Sep 13, 2021
Sep 15, 2021
Accountant, IT
Full Time
Claims Representative - CH09CN You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place. This position has an in-state handling requirement and is open only to candidates who reside in the state of Maryland. Please note that we post this position to develop a talent pipeline ahead of immediate demand and in anticipation of future vacancies.The Worker Compensation Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers' needs while improving our performance.Responsibilities:+ Effectively manage workers' compensation claims requiring timely investigations and financial accuracy+ Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims+ Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants+ Provide exceptional customer service by establishing and maintaining productive business relationships with customers+ Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions+ Provide accurate mathematical calculations of disability benefit rates and claim financial exposures+ Leverage contemporary technology to achieve accurate and efficient claim outcomes+ Consistently demonstrate professional diplomacy during all interactions with customers+ Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement+ Embrace a culture of continuous improvementQualifications:+ Prior workers' compensation insurance claim handling is preferred+ HS Diploma required, Bachelor's Degree is preferred+ Demonstrated passion for delivering a superb customer experience+ Excellent organizational skills, especially regarding prioritizing work activities+ Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)+ Superb time management and organizational skills+ Ability to meet productivity targets in a fast-paced, team-oriented environment+ Excellent communication skills and negotiation skills+ Ability to adapt and flourish using industry-changing workflows+ Excellent written and verbal communication skills+ Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations+ Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another+ Ability to self-manage competing priorities while delivering accurate work within key timelinesAdditional Details:+ This position is 100% remote but the selected candidate must reside in the state of Maryland.+ As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.+ As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.+ Internet Connectivity Requirement for Remote Positions: For remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.+ Please note that we post this position to develop a talent pipeline ahead of immediate demand and in anticipation of future vacancies. Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age Human achievement is at the heart of what we do.We believe that with the right encouragement and support, people are capable of achieving amazing things.We put our belief into action by ensuring individuals and businesses are well protected, and by going even further - making an impact in ways that go beyond an insurance policy.Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines - from developing the latest technology to creating and promoting our products to evaluating future financial risks.We're also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it's the right thing to do, and because when our customers, communities and employees succeed, we all do.Privacy Policy ( Legal NoticeAccessibility Statement ( Producer Compensation EEO (