Assistant Branch Manager

NASA Federal Credit Union
Upper Marlboro, MD
Sep 13, 2021
Sep 15, 2021
Full Time
FIND YOUR PURPOSE. JOIN OUR MISSIONAs one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union (NASA FCU) members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals, the credit union philosophy of People Helping People has always been a priority.We offer a generous benefit package:. $45,000 - $66,250 / Annually. 401(k) match to 5% of earnings - immediate enrollment and 100% vesting. Choice of two health plans. Dental. Vision. Life Insurance - no cost. Long-term Disability Insurance - no cost. Employee Assistance Program - no cost. Paid vacation - 2 weeks first year. Paid sick time. 10 Paid holidays. Profit Sharing eligibleWork Schedule:. Branch hours vary from branch to branch. Branches are open Monday thru Saturday. Branches with Saturday hours are open from 9:00 to 1:00. Branch Managers may be scheduled to work at other locations, as needed, including SaturdaysOverview:The Assistant Branch Manager (ABM) will share responsibility for the operation of the branch and assume overall responsibility in the Branch Manager's absence. This role will possess a complete knowledge of Credit Union policy and procedure and be able to apply in the operation and supervision of the branch and its employees. The ABM is also responsible for the total quality member experience through teaching, coaching, and technical development of branch staff; as well as perform all branch duties and functions such as; MSA I thru MSA III, ATM support etc. It will assist other branches/departments in-person or remotely to meet the business needs of the Credit Union, support Corporate Projects, and lead and/or support Departmental Projects as required. Assistant Branch Managers may be assigned support functions for daily deposit and Call Center operations, including compliance, funding and reconciliation of new accounts, and daily General Ledger settlements.Essential Duties and Responsibilities: + Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act + Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch + Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations + Perform standard operations: such as open/close branch, settle ATM and cash dispensers, balance general ledger (GL) including identifying and settling all differences + Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate training goals + Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance + Has the authority to make exceptions to policy and procedures with respect to, but not limited to: application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions + Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager + Create schedules and review and approve timecards; may approve leave requests in absence of Branch Manager + Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance and physical appearance standards + Communicates to management recommendations for improving procedures and processes. + Ensures Core Value expectations are met, and that the member experience is courteous, attentive and efficient + Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work + May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership + Monitors branch traffic flow and makes adjustments to ensure efficient service is provided to members + Supports the Branch Manager in the preparation and tracking of branch budget + May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the TouchPoint multi-media platform + May perform duties of MSA I thru III, as needed Education and/or Experience: + Associate degree preferred; High School Diploma or equivalent required with one to two years related experience+ Excellent communication - written, oral, and listening+ Ability to run reports and analyze data+ Ability to solve complex member and employee issues+ Ability to interpret and apply policies and proceduresInternal: + Assistant Branch Managers that are promoted from within will typically begin at the Assistant Branch Manager I level + Assistant Branch Manager levels II and III require: additional experience, such as directing larger staffs, higher traffic volumes, more complex branch service operations, or handling operational support duties, etc. ID: 2518 External Company URL: Street: Collington Branch

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